10 Reasons to Love Passwordless #6: The Passwordless Funnel

This article is contributed. See the original author and article here.

In this series, Microsoft identity team members share their reasons for loving passwordless authentication (and why you should too!). Today, Tarek Dawoud, principal program manager, continues this series.

Since we announced our Public Preview of passwordless credential management, we have met with hundreds of customers to discuss the passwordless promise and how to get there. If there’s one consistent theme we’ve heard from customers over the past two years, it’s been that going passwordless makes sense. That’s what I love about passwordless. They absolutely believe in the promise, the technology, and the standards backing it. They see that it’s the right investment to truly rely on enterprise security for user accounts and credentials.

The other theme we’ve also heard is that customers need guidance and help on how to plan their passwordless journey. Since passwords have been around since the inception of computing, this is a new undertaking for most customers and with the passwordless journey being closely tied to the cloud journey, many customers are seeking a blueprint or roadmap.

I am here to share more about the journeys that some of our most successful passwordless customers, including Microsoft ourselves, have taken, and what we have learned from them. The first step on the journey is to understand and start planning for the “Passwordless Funnel” as illustrated in the image below:

Passwordless Funnel:

Presence in Azure AD: Recognize that the cloud is where passwordless innovation is happening, whether it’s WebAuthN or enhancements in token protection, the modern protocols and standards are where the battle can be won. Trying to go passwordless while relying on on-premises legacy technologies that have the password embedded in their fabric is counter-productive. While legacy applications will be around (and the solution should allow them to continue to work), the speed of the cloud is so much more suited for iterating on passwordless than hoping for server products to keep up.

Moving your Apps to Azure AD: The majority of users day-to-day apps should be modernized apps that do OAuth2.0 or SAML authentication and authorization. This is true for all Microsoft 365 apps, but we also want you to The more apps under Azure AD, the more bang for your passwordless buck. For developers, we now have guidance on how to make sure your apps are passwordless ready.

Device and platform readiness: This is one area that customers may overlook. To enable Windows Hello for Business with the best feature set for passwordless integration, we recommend Windows 20H1 or higher. Customers will likely need time to get on a current build of Windows. Customers using FIDO2 keys need to also get themselves familiar with the Azure AD FIDO2 Supportability matrix for operating system and browser support. Device readiness also includes what FIDO hardware you may need, and which vendors provide the functionality and features customers may need. This matrix is an ever evolving page as more software and hardware vendors add support for FIDO2, so watch this space.

Enable secure bootstrapping of Passwordless: A strong credential created with a single weak credential compromises the overall credential. As your users onboard to passwordless credentials (Windows Hello for Business – WHFB, Passwordless Phone Sign in or FIDO2 keys) they must use strong authentication to register these credentials. Today, this means they must be registered for Azure AD MFA following our best practices . Soon, we’ll add a way for employees to register a passwordless credential without needing a traditional MFA method first. To keep up with the newest updates keep following this series.

Registering the new passwordless credentials: Create campaigns and awareness to enroll targeted user groups into the new credentials. Today, we have over 4 million users actively using WHFB as their primary credential on Azure AD. WHFB, enrollment can be completed on existing devices or simply by acquiring a new device. For FIDO2 and Passwordless Phone Sign in, you can scope rollout campaigns using the guidance in our deployment guide.

Putting it all together

So, as you start your passwordless journey… What can you do today? What can you start in a month? And what do you have to start working on this year? This journey map (shown below) is built based on our deployment journey at Microsoft as well as hundreds of passwordless deployments with our customers, we hope you will find it valuable.