2021 CWE Most Important Hardware Weaknesses

by | Oct 28, 2021 | Security, Technology

This article is contributed. See the original author and article here.

The Homeland Security Systems Engineering and Development Institute, sponsored by the Department of Homeland Security and operated by MITRE, has released the 2021 Common Weakness Enumeration (CWE) Most Important Hardware Weaknesses List. The 2021 Hardware List is a compilation of the most frequent and critical errors that can lead to serious vulnerabilities in hardware. An attacker can often exploit these vulnerabilities to take control of an affected system, obtain sensitive information, or cause a denial-of-service condition.
 
CISA encourages users and administrators to review the Hardware Weaknesses List and evaluate recommended mitigations to determine those most suitable to adopt.

Scammers are sending fake IRS emails about Economic Impact Payments

Scammers are sending fake IRS emails about Economic Impact Payments

by | Oct 27, 2021 | Security

This article was originally posted by the FTC. See the original article here.

Did the IRS email about your economic impact payment? It's a scam. Report it to reportfraud.ftc.govThere’s a fake IRS email that keeps popping into people’s inboxes. It says that you can get a third Economic Impact Payment (EIP) if you click a link that lets you “access the form for your additional information” and “get help” with the application. But the link is a trick. If you click it, a scammer might steal your money and your personal information to commit identity theft. It’s yet another version of the classic government impersonator scam.

Here are ways to avoid this scam:

  • Know that the government will never call, text, email, or contact you on social media saying you owe money, or to offer help getting a third Economic Impact Payment (EIP). If you get a message with a link from someone claiming to be from the IRS or another government agency, don’t click on it. It’s a scam. Scammers will often send fake links to websites or use bogus email addresses and phone numbers that seem to be from the government. Your best bet is to visit the IRS’s website directly for trustworthy information on EIP payments.
  • Say no to anyone who contacts you, claiming to be from a government agency and asking for personal or financial information, or for payment in cash, gift cards, wire transfers, or cryptocurrency. Whether they contact you by phone, text, email, on social media, or show up in person, don’t share your Social Security, Medicare ID, driver’s license, bank account, or credit card numbers. And know that the government would never ask you to pay to get financial help.
  • Report government impersonators to ReportFraud.ftc.gov. Your report makes a difference. Reports like yours help us investigate, bring law enforcement cases, and alert people about what frauds to be on the lookout for so they can protect themselves, their friends, and family.

Visit ftc.gov/imposters to find out more about government impersonators. And to learn more about the signs of a scam, what to do, and how to report it, check out ftc.gov/scams.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

The Google Voice scam: How this verification code scam works and how to avoid it

The Google Voice scam: How this verification code scam works and how to avoid it

by | Oct 27, 2021 | Security

This article was originally posted by the FTC. See the original article here.

It’s Cyber Security Awareness month, so the tricks scammers use to steal our personal information are on our minds. If there’s one constant among scammers, it’s that they’re always coming up with new schemes, like the Google Voice verification scam. Have you heard about it? Here’s how it works.

Scammers target people who post things for sale on sites like Craigslist or Facebook Marketplace. They also prey on people who post looking for help finding their lost pet.

The scammers contact you and say they want to buy the item you’re selling — or that they found your pet. But before they commit to buying your item, or returning your pet, they feign hesitation. They might say they’ve heard about fake online listings and want to verify that you’re a real person. Or they might say they want to verify that you’re the pet’s true owner.

They send you a text message with a Google Voice verification code and ask you for that code. If you give them the verification code, they’ll try to use it to create a Google Voice number linked to your phone number. (Google Voice gives you a phone number that you can use to make calls or send text messages from a web browser or a mobile device.)

So, what’s the harm? The scammer might use that number to rip off other people and conceal their identity. Sometimes these scammers are after a Google Voice verification code and other information about you. If they get enough of your information, they could pretend to be you to access your accounts or open new accounts in your name.

If you gave someone a Google Voice verification code follow these steps from Google to reclaim your number.

No matter what the story is, don’t share your Google Voice verification code — or any verification code — with someone if you didn’t contact them first. That’s a scam, every time. Report it at ReportFraud.ftc.gov.

Cyber Security How-to Guides

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

Voices of Healthcare Cloud brings you “ Physision Refferal & Relationship Management”

Voices of Healthcare Cloud brings you “ Physision Refferal & Relationship Management”

by | Oct 27, 2021 | Technology

This article is contributed. See the original author and article here.

Voices of Healthcare Cloud is a webinar series hosted by myself, @Vasu Sharma & @Joshua Thompson. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology. 


 


We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed. 


 


If you want to get direct invites for these sessions, you can let us know by filling out this form.  


 


For our next session, we will be joined by Ellary Rose, Healthcare Subject Matter Expert, as she brings a wealth of knowledge around Physision Refferal & Relationship Management. She is going to speak on a handful of industry challenges around referral management such as keeping referrals in house, processing external referrals and how to manage physician relationships to acquire their referrals.


 


ShellyAvery_1-1635353455365.png


 


These are frequent challenges, and if the processes are ineffective, it can heavily impact patient experience and patient outcomes. By automating these processes, it helps all parties involved — the health organization retains the patient, the provider gets help for their patient quickly and the patient does not fall through the cracks resulting in better care and better outcomes!  


 


Please join us on November 3rd to learn how your organization can positively impact Physician Referral and Relationship Management with these great process and automation tools!  


 


This session will be on November 3rd at 11:00 PT / 12:00 MT/ 1:00 CT / 2:00 ET  


Please click here to join or download the calendar invite here  


 


We also have future sessions lined up and these topics are:  



  • November 10th – Patient Referral Automation 

  • November 17th – Data Driven Patient Engagement  

  • November 24th – No session (Break for Thanksgiving holiday)  


Hopefully you joined our last few webinars on:  



 


Please follow the aka.ms/HLSBlog for all this great content.  


 


Thanks for reading, Shelly Avery | Email, LinkedIn   

Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

by | Oct 27, 2021 | Dynamics 365, Microsoft 365, Technology

This article is contributed. See the original author and article here.

The past year has presented enormous changes in both our personal and work lives. But one thing that hasn’t changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That means that organizations need to understand what customers are looking for as expectations continue to rise, and leverage technology in a way that allows them to reimagine what customer service can look like. As a champion in customer services, we’re pleased to announce for the eighth consecutive year, Microsoft was named a Leader in the June 2021 Gartner Magic Quadrant for CRM Customer Engagement Center. We believe this placement recognizes Microsoft’s continuous investment and authority across our service solution and Cloud functionality.

Magic Quadrant for the CRM Customer Engagement Center May 2021.

“Gartner defines the CRM Customer Engagement Center (or CEC) market as software applications used to provide customer service and support. This support is by engaging intelligentlyboth proactively and reactivelywith customers by answering questions, solving problems, and giving advice.

The orchestration of customer service processes through a CEC application involves both assisted and self-service experiences within the customer journey. This is typically built around case management records and processes and extends to emerging approaches such as conversation-based customer engagement.”

CEC applications are expected to harness and synthesize customer data during their interactions to improve service delivery.

Noted capabilities

Microsoft has long pioneered cutting-edge technologies that have led to the development of rich features that empower agents to collaborate and increase productivity, optimize resources, and personalize the customer experience. Microsoft has been a partner to service organizations around the worldhelping to quickly align service operations to strengthen business continuity to withstand a changing economic landscape.

Take SHI Cryogenics Group as an example. For more than 300 years, this manufacturer has pushed the boundaries of possibilities to remain at the forefront by deploying leading-edge technology. SHI Cryogenics Group wanted to apply the same level of innovation to its service and repair processes to enhance support and value for customers. To help achieve this goal, SHI Cryogenics Group turned to Microsoft Dynamics 365 Customer Service.

SHI Cryogenics has reduced product repair turnaround times from two months to two weeks and now shares real-time product data with its customers, providing them with insight into performance issues and service needs. SHI Cryogenics’ customers have more visibility into their products, experience fewer equipment failures, and get their issues resolved faster. Customers can trace any volume of work from production into the field and they’re confident that SHI Cryogenics can deliver support under any circumstance.

What’s ahead for Dynamics 365 Customer Service

We’re committed to deliver rich, innovative features that map to three distinct pillars:

  • Tailor customer engagements. Deliver empathetic connected service experiences that provide a holistic view of customers’ case information to enhance first-time fix rates and support smooth service delivery every time.
  • Elevate employee effectiveness. Empower employees across your service organization to solve problems faster with actionable insights, enriched data signals, and mixed reality.
  • Optimize service operations. Drive proactive service with IoT, unlock new service revenue streams, and reduce downtime and service costs.

With 2021 release wave 2, we’re enhancing this leading end-to-end customer service solution. We’re transforming service operations by connecting people, places, and things. We’re committed to helping you deliver seamless customer-centric experiences by anticipating the needs and wants of every customer. We’re helping service organizations enhance agent productivity by providing the right tools at the right time, regardless of their role or location. And we’re helping to resolve issues the first time and help you identify gaps in service and opportunities for improvement through AI-driven analytics and rich insights. These efforts can drive new revenue streams that were previously overlooked. And yes, the possibilities are limitless.

The bottom line

Many service organizations consist of siloed agents answering service calls, putting customers on hold, asking the same questions repeatedly, and searching for the right answer while following an outdated script or canned response. This process is inefficient, costly, and unsatisfying to the customer.

The world of customer service is changing. Today, service organizations are evolving into profit centers, redefining business models, and creating powerful and fulfilling customer experiencesall supported by leading-edge solutions like Dynamics 365 Customer Service.

We’re excited to be positioned as a Gartner 2021 Magic Quadrant Leader for the CRM Customer Engagement Center and are committed to bringing you the best customer service application available. Depend on Dynamics 365 Customer Service to help you tailor customer engagements, elevate employee effectiveness, and optimize service operations.

Learn more

Read the Gartner 2021 Magic Quadrant Report for CRM Customer Engagement Center.

Learn more about Dynamics 365 Customer Service.

Check out Dynamics 365 Customer Service 2021 release wave 2.

GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for the CRM Customer Engagement Center, 15 June 2021, Nadine LeBlanc, Jim Davies and Varun Agarwal.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft.

The post Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.