FBI and USSS Release Advisory on BlackByte Ransomware

This article is contributed. See the original author and article here.

The Federal Bureau of Investigation (FBI) and the United States Secret Service (USSS) have released a joint Cybersecurity Advisory (CSA) identifying indicators of compromise associated with BlackByte ransomware. BlackByte is a Ransomware-as-a-Service group that encrypts files on compromised Windows host systems, including physical and virtual servers.

CISA encourages organizations to review the joint FBI-USSS CSA and apply the recommended mitigations.

App Architecture | Improve Azure App Performance, Reliability, Security, Operations & Cost

App Architecture | Improve Azure App Performance, Reliability, Security, Operations & Cost

This article is contributed. See the original author and article here.

Free tools and guidance with Azure Advisor and the Well-Architected Review to improve your Azure app performance, reliability, security, operations, and cost. Azure expert, Matt McSpirit, joins Jeremy Chapman to share how you can get actionable recommendations to optimize your architecture across these areas.


 


Screen Shot 2022-02-14 at 11.45.13 AM.png


 


Even if you’ve planned and architected your workloads properly, there may still be room for optimization of your existing services. To help with this, the Well-Architected Framework is a set of guiding tenants derived from the experience gathered from real-world implementations. This is defined across five main categories:


 



  • Reliability- the ability of a system to recover from failures and continue to function.

  • Security- guidance building a comprehensive strategy to protect applications and data from threats.

  • Cost optimization- manage costs to maximize the value of what you spend.

  • Operational excellence- guidance on operations and processes that keep a system running in production.

  • Performance efficiency- main considerations to ensure your system can monitor and respond to service issues to meet your SLAs.


 


 



QUICK LINKS:



00:34 — Five categories of the Well-Architected Framework


01:57 — Actionable recommendations for subscriptions


04:32 — Recommendations for a specific workload


07:22 — Periodic health checks of workloads already deployed and running


08:40 — Wrap up



 


Link References:



If you’ve got existing workloads in the Azure portal, get started with https://aka.ms/AzureAdvisor


Find guidance and links to all the tools in the Azure Architecture Center at https://aka.ms/Architecture


Get Microsoft Assessments and start your well-architected review at https://aka.ms/MicrosoftAssessments



 


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Video Transcript:



– Up next, if you’re looking to significantly improve your apps and workloads in Azure, we’re going to look at free tools and guidance for discovering and assessing the reliability, security, costs, operations, and performance of what you have running in Azure with actionable recommendations to optimize your architecture across these areas. I’m joined today by Azure expert, Matt McSpirit. It’s great to have you back on for another impactful topic.


 


– Great. Thanks for having me.


 


– So on a previous show together, we looked at free assessment tools to give you a clear path forward in Azure, as you navigate the various options. So why don’t we fast forward a bit to the point where you might have a few workloads and services that you’re developing or running in production, and you want to improve the app architecture to reduce costs, maybe improve efficiency or resiliency. Where would you even get started?


 


– It’s a really common question. Even if you’ve done the due diligence to plan and architect your workloads really well, oftentimes there’s still a ton of room for optimization for your existing services. Now, to help with this, there’s the Azure Architecture Center. And there you get to the Well-Architected Framework, which is a set of guiding tenants derived from the experience gathered from real-world implementations. And this is defined across five main categories. The first is reliability, or the ability of a system to recover from failures and continue to function, where we define various principles for things like testing, resiliency and more. And there’s security, which is about protecting applications and data from threats. So here we share guidance for building a comprehensive strategy, including how you design for specific attacks and how to continually monitor, improve and respond. Then there’s cost optimization for managing costs to maximize the value of what you spend from planning to consumption, monitoring, and optimization. Then there’s operational excellence, where we provide guidance on operations and processes that keep a system running in production. And lastly, performance efficiency, where we tease out the main considerations to ensure that your system can monitor and respond to service issues to meet your SLAs.


 


– Makes sense. So looking across all the five different categories, how can we help then in those different areas?


 


– Well, the good news is, is that the categories are built into the various tools and resources. For example, the framework’s incorporated in Azure Advisor and in the Azure Well-Architected review self-assessment to give you actionable recommendations. In fact, let’s start in the Azure portal with Azure Advisor, which is a free tool that continually analyzes your resource configuration, usage telemetry, and then provides actionable recommendations in real time in the subscription context. So here for my subscription, I can see that there are recommendations specific to all the categories in the Well-Architected Framework, and they’re even divided into high, medium, and low impact. And we also provide an Advisor Score, which aggregates advisor recommendations into a simple, actionable score to prioritize the actions that are going to yield the biggest improvement to the posture of your workloads. So here I can see my score across the five categories. And in my case, there are opportunities especially to save costs and increase security. Now in costs, I can see a pretty common recommendation to right size or shut down underutilized virtual machines. So if I click on Security, there are 71 recommendations, spanning permissions, encryption, networking, and more. So I’ll click back into costs. And one of the great things about this assessment is just how actionable these recommendations are. In fact, if I click into this quick fix recommendation for right sizing and shutting down unused VMs, you’ll see it lists 10 VMs that could be optimized and the potential cost savings for each. Now, our dev team’s in India, and if we look at this VM resource here, DP-Win-01, for example, it looks underutilized. We could save 139,000 rupees, which is around $1,900 dollars. And if I click into the usage patterns, you can see it’s just using a tiny amount of CPU, under half a percent. So this isn’t a production VM, and I can shut it down to save costs. So back in my list of recommended actions, I’ll choose to shut down the VM. And from right here, I can shut it down and confirm. So from a Well-Architected perspective, I was able to see and get actionable recommendations in the context of my subscription to optimize the costs of running my workloads.


 


– And it’s really great to see everything right there in context for you, and you can take action right from Azure Advisor. And I think it’s going to save a lot of time, especially compared to things like manually navigating to that resource, then looking at its usage pattern, and then shutting it down. You know, sometimes finding these underutilized resources that are running in Azure can be like finding a needle in a haystack.


 


– Yep, absolutely. And as you saw there, there are similar recommendations often with quick fixes across security, reliability, operations, and performance. And what I just showed was in the context of a subscription, which could span across multiple workloads. So let’s now look at what you can do if you just want to get recommendations for a specific workload. So for example, I’ve got a retail site here for Adventure Works, and I’m going through the purchase flow and opening my shopping bag. And when I do that, you’ll see it shares information on what’s frequently bought together based on what is currently a manually-defined list. So we want to add some more intelligence to deliver tailored recommendations. For example, if I just purchased a few pairs of these Zalica trunks, it probably shouldn’t recommend them to me again. Now, in this case, even though we have a machine learning model ready, we don’t have a clear understanding of the architecture attributes that we need to plan for in order to make sure it’s architected in a way that’s reliable, secure, and cost optimized. Now to get guided recommendations, I can go back to the Microsoft assessments I showed last time I was on, and we can choose the Azure Well-Architected Review. So here, if I sign in, I can review individual workloads and track progress over time, and it’s even integrated with Azure Advisor. So I’ll sign in and start a new assessment to show you. I’ll modify the assessment name a little with AW ML model so I can easily return to it later. And I’ve got the option here to link this assessment to Advisor recommendations, but because this is a new workload that I’m assessing before deploying into production, I don’t need to get Azure Advisor recommendations for it quite yet, but we’ll come back to it in a moment. So I’ll go ahead and start. And then in my case, I’ll choose Azure Machine Learning for my workload type. And if you deploy in other workloads, the Core Well-Architected Review and Data Services are going to cover those use cases. So this review for Machine Learning looks at all five categories in the Well-Architected Framework, and I’m selecting all of them in this case. And you can see all of the questions on the left here, and you’ll see there are over 20 questions that you can choose to answer. Now to save a little time, I’ll just show you a few questions across the different categories. So under reliability, there’s questions asking if we’re resilient to failures. Under security, here we can see a question about managing identities. And in the section on costs, I’m asked to review current steps taken to make sure we’re optimizing our spend. And one more thing here in performance efficiencies, asking how I autoscale compute resources for training and inferencing. So once I’m finished, I’ll hit view guidance, and it’s going to output a score, which is based on my answers in each category. So it’s good to see that I’m green with a score of 77 as an average across the categories, but there are still areas to improve on, like performance, where I’m in the yellow. And if I scroll down, I can open each of the categories recommendations. So as I expand all of these one by one, you’ll see it’s highlighting areas where we can improve our workload, so I don’t need to hunt these articles down. And in fact, I’ll scroll back up to reliability. And here, you can see we’ve got a recommendation to use Azure Machine Learning to monitor data drifts. And if I click into the recommendation, it takes me directly to the article in Microsoft Docs to detect data drift and how to set up dataset monitoring, right down to the Python code sample.


 


– And this is really great, especially as a pre-deployment checklist in this case for your Machine Learning workload. But what if I’ve already got a few services and workloads that are running in Azure? Can I use it then for those cases?


 


– Absolutely. The Well-Architected Review is perfect for those periodic health checks of your workloads once they’re deployed and running. In fact, the recommendations from Azure Advisor are going to look for optimizations in your running set of Azure resources. So I’ll go back to my assessments homepage, and I’ll open another assessment for the entire retail Adventure Works site. Now, in this case, I scope the assessment to security only. So you’ve got the flexibility to focus on the categories that you really care about. Now, if I view the guidance, you’ll see it’s connected to Azure Advisor. And once there, I can expand the recommendations and you’ll see, in both columns, there are items from Azure Advisor in this subscription as noted by this icon. Now in fact, this recommendation here found that a few of my web apps aren’t connecting over HTTPS and this is something the team needs to address ASAP. And when I look at the affected resources, you’ll see it also as a quick fix. And I can view the logic and script for the fix. So if I select all the resources, I can implement the fix for every impacted web app right from Azure Advisor. So between the Well-Architected self-assessment through to Azure Advisor and the created resources available, everything I’ve shown you today helps you overcome specific learning curves, get automated recommendations, and take advantage of best practices from other Azure users globally, as you build and run your workloads.


 


– And these are going to be really helpful tools, especially for anyone who’s looking to optimize what they have running in Azure, even like the pre-deployment checklist that you showed earlier. So what’s the best way then to get started with all this?


 


– Well, thankfully, there’s a number of different ways. So if you’ve got existing workloads in the Azure portal, you can use aka.ms/AzureAdvisor. This is an authenticated link to take you straight to the advisor overview for your tenant. Next, the Azure Architecture Center at aka.ms/Architecture is a great hub for all the resources you need. So there you’re going to find all the guidance and links to all the tools I showed today. And you can get to the Microsoft Assessments at aka.ms/MicrosoftAssessments and start your well-architected review.


 


– Thanks so much for joining us today, Matt and sharing all the great tools. Of course, keep checking back to Microsoft Mechanics for the latest updates. Subscribe, if you haven’t already, and thank you for watching.



6 field service trends to watch in 2022

6 field service trends to watch in 2022

This article is contributed. See the original author and article here.

The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022an estimated compound annual growth rate (CAGR) of 16.5 percent.1

Much has changed since 2016. Say farewell to the days of disjointed, paper-based systems as those days have long sunset. Technology has forever positively changed field service managementfrom automating work orders and AI-driven analytics to harnessing the power of mixed reality to complete a job. And the evolution of field service isn’t even close to being over.

Many of the current trends are further improving the delivery of field service. Customers are often driving this change as expectations of what constitutes exceptional service continues to rise. To deepen customer loyalty, field service organizations will need to listen, stay nimble, and continue to innovate to meet these ever-changing, always rising customer expectations.  

With that in mind, there are a number of trends affecting the field service space. Some of these trends may be pivotal to whether some field service brands will flourish or fail.

1. Contact-free or remote service

According to one study, field service organizations will continue to explore contact-free or remote service as a whopping 75 percent of consumers dislike the idea of having field technicians in their homes amid the pandemic unless absolutely necessary.2 The idea of contact-free or remote service is not new, but it has quickly become a customer preference due to the pandemic. Field service organizations and their technicians are pivoting to accommodate customer expectations. What is new is that IoT, AI, and mixed reality have helped advance contact-free service, not to mention the added benefits of lowering service operations costs, travel time, and vehicle expenses. Plus, contact-free service promotes the health and safety of techniciansa valuable employee benefit.

2. Shift to automation

It’s not uncommon for field service operations to become bogged down in manually intensive processes. This means administrative workers are often tasked to handle the additional workload or frontline workers are faced with spending less time on critical service tasks like building relationships with customers. Backoffice operations can become overwhelming with managing customer expectations, parts inventory, juggling schedules, confirming appointments, submitting invoicing, plus fitting in that last-minute emergency service call.

This is where field service management software becomes a life ring to administrative workers. Jobs can be automatically scheduled and assigned to technicians by leveraging AI and rules. For example, the closest, most experienced technician can be automatically booked and dispatched without causing excessive disruption to existing schedules. As more and more field service organizations are faced with an aging workforce, optimizing scheduling is becoming even more paramount with fewer experienced technicians to dispatch. This trend in automated scheduling is expected to continue to optimize operations as more technicians retire creating a quickly shrinking talent pool. 70 percent of service organizations surveyed stated they would be burdened by the knowledge loss of a retiring workforce in the next 5 to 10 years.3

3. Proactive, predictive maintenance

Predictive maintenance uses AI, machine learning, and analytics to predict device failures before they happen. Predictive maintenance helps you take appropriate preventative measures to avoid device failures while decreasing maintenance costs. Predictive maintenance relies on predictive analytics, which uses historical data to match current behavior and make an assessment. Technicians can use IoT-enabled tools to proactively monitor equipment health, create alerts, and follow protocols to mitigate potential damage. If the same circumstances are occurring, the device is likely to fail again so a work order is automatically created and service is scheduled. Customers can opt for remote service and self-healing initially or can have a technician dispatched.

More and more field service organizations will move to predictive maintenance solutions as it anticipates client needs, reduces outages, and significantly decreases costs for the field service organization and the customer. It can also predict when it is the safest and most optimal time to perform the work, which is important when scheduling device downtime to coincide with off-peak working hours.

4. Self-service portals

Clients continue to demand greater transparency into their work orders and service requests. They want instant access to appointment calendars, the ability to track the technician enroute, and any other information to ensure operations are running well so they are well-informed. To this end, client self-service portals will continue in popularity by offering 24/7 online support, especially when a knowledge base, FAQ, and other resources are also accessible by the customer. Even now, 70 percent of customers expect a company’s website to include a self-service application.4

With self-service portals, clients can create service requests and share critical information regarding the device in question. The client can also view past service calls, including the technician who performed the fix, and get simple and routine questions answered without engaging a technician. Customers can even resolve issues themselves without needing to schedule a service call. Self-service portals empower the customer and this increases customer satisfaction, while reducing field service organization costs.   

5. Mobility

Technician access to mobile technology is now an essential tool rather than an option. Around 75 percent of field service organizations with 50 or more users have deployed or plan to deploy mobile apps in the future, and 60 percent allow employees to bring their own devices to work with them; however, only one fifth are currently using mobile devices in the field with the vast majority of field service organizations stating increasing mobility as a top or growing investment priority.5

With field service-specific mobile apps, technicians can get their schedule while on-the-go and receive turn-by-turn directions to the client’s site, avoiding traffic congestion and other delays. They can review the customer’s information and service record, and access knowledge articles, product guides, and other company resources to expedite the repair. Technicians can even use Microsoft Teams or other communication apps to reach out to more experienced colleagues for assistance, thereby increasing first-time fix rates. After the repair is completed, a field service mobile app should enable the customer to electronically sign off on the work order in that moment so the work order can begin being processed. Mobility drives technician efficiency in a manner that isn’t possible using pencil and paper. Watch this space as the importance of a mobile app with robust capabilities will continue to grow.

6. Mixed reality

Lastly, I would be remiss if I didn’t mention the growing use of mixed reality within field service. Mixed reality has grown from science fiction entertainment to a versatile and necessary tool. Its influence and use can now be traced from onboarding and training new employees in a safe, virtual environment to reaching out and collaborating with more experienced technicians for guidance on a difficult service call. Mixed reality can even ensure the safety of technicians by conducting virtual fixes using digital twins, virtual inspections, and device audits.

As an example, Microsoft customer, Burckhardt Compression manufactures and services massive gas compressors. Maintenance is critical, but ships are often in remote locations and difficult to reach. Burckhardt Compression now uses Microsoft Dynamics 365 Field Service and Dynamics 365 Remote Assist so engineers can use mixed reality to quickly collaborate with ship technicians and provide specialized mechanical expertise. The company has successfully reduced costs, decreased its carbon footprint, and can now respond to customer needs in mere minutes instead of days.

Mixed reality app Dynamics 365 Remote Assist, complemented with a HoloLens 2 headset, provides hands-free capabilities, letting technicians access customer details, device information, and repair history using voice commands and hand gestures to navigate data presented in holographic form. For technicians in remote or dangerous locations, this functionality is particularly useful as the technician can resolve issues without having to hold onto physical mobile devices.

More experienced technicians can share their skills and provide guidance via shared holograms, but knowledge management is just one of the benefits. Mixed reality is a gateway to information about the resolution of the most common issues, with product guides available in hologram formats. Mixed reality can help better train new technicians, accelerate first-time fixes by tapping into the experience of more knowledgeable technicians, and promote better health and safety for front-line personnel. Imagine the direct impact mixed reality could have on customer experience and satisfaction, while boosting your organization’s business performance in an ever-increasingly competitive market. And I’ve only touched on a few of the advantages of using mixed reality.

The possibilities are limitless

These are just a few of the trends affecting change within field service. No other software arena is as exciting as this space as the possibilities are limitless. Each of these trends are customer-driven, yet each trend also impacts another to create an avalanche of technological change that will benefit the customer to meet their ever-growing demandsall the while differentiating field service organizations of tomorrow.

Field service management software like Dynamics 365 Field Service is leading the way by leveraging AI, IoT, and machine learning to deliver one of the most robust and innovative applications available. We continuously design and refine features to meet the needs of your field service organization and help you exceed customer expectations, increase loyalty, and revenue.

Learn more by visiting Dynamics 365 Field Service.

Read more on mixed reality and Dynamics 365 Remote Assist.


Sources:

  1. Field Service Connect
  2. CustomerThink
  3. Service Council
  4. Steven Van Belleghem
  5. Field Service Connect

The post 6 field service trends to watch in 2022 appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

6 field service trends to watch in 2022

Plan for updates to the in-store solution in Dynamics 365 Commerce

This article is contributed. See the original author and article here.

Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store solution from Dynamics 365 Commerce. That technology is getting an update that will improve IT operations and usability.

The Store Commerce for Windows application (preview) allows more deployment choices, better performance, easier updates, and better long-term framework support in Windows and Azure DevOps. Store Commerce is a shell app for Windows that uses the Microsoft Edge WebView2 control to render the existing point-of-sale (POS) UI, either from the Cloud POS or embedded (with offline mode). It continues to provide all existing functionality, including offline support, native hardware integration, and the UI experience.

In addition, the new Commerce SDK supports sealed core product installers and independent packaging for customizations for the existing Modern POS app and the Store Commerce app. The installers for the core application and extension packages are separate, so customers and partners can install and update them independently. Customer extensions will require a one-time migration from the existing Retail SDK to the new Commerce SDK.

Next steps

Make plans now to adopt the technology upgrade coming to the in-store solution. Key capabilities will be available for preview in 2022 release wave 1 (Dynamics 365 Commerce 10.0.26 release). For full details, including the motivation and release timeline, download the technical paper, Modernizing the Dynamics 365 Commerce in-store technology stack.

Migration from the legacy Retail SDK to the Commerce SDK will require a number of code changes to existing customizations, as called out in the Commerce SDK migration guide. Review the list of required changes carefully to effectively plan the migration for your organization.

Our team is eager to work alongside your team to support and help you plan your migration. You can reach us through our regular support channels, your FastTrack Solution Architect, or the Dynamics 365 Commerce Community, in the Store Operations and POS app category.

Other resources to help you get started:

The post Plan for updates to the in-store solution in Dynamics 365 Commerce appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

Love, not money

Love, not money

This article was originally posted by the FTC. See the original article here.

Chocolates, flowers, and spending time with your special someone are all Valentine’s Day traditions, but what about helping a friend or loved one spot and avoid a romance scam?

Even though a romance scam might not be affecting you, someone you know might be facing one. According to a new FTC report, people sent $547 million to online romance scammers last year. And more than a third of those who lost money said the contact started on Facebook or Instagram, often through an unexpected private message. 

So pick up the phone and reach out to someone you might not have spoken with in a while. Check in with them, see how they’re doing, and listen to what they say. You might just be able to help them spot and avoid a romance scam.

As you start a conversation, here are some things to keep in mind:

  • If a friend or loved one mentions an online love interest, ask if they’ve met in person.
  • If they haven’t met in person, but that love interest has asked for money, that’s a scam. Period. No matter what story they tell — even if they send you money or gifts first.
  • Romance scammers often create fake profiles. Use a reverse image search to see if someone else has used that profile picture, or if the details don’t match up.
  • Never send or forward money to people you meet online. And only scammers ask you to pay by cryptocurrency, gift cards, or wire transfer.

Learn more at ftc.gov/romancescams and report scammers at ReportFraud.ftc.gov

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.