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Join Microsoft at Hannover Messe 2023 to learn how the latest enhancements to Microsoft Teams help frontline workers streamline communication and increase productivity.
This article is contributed. See the original author and article here.
If you are a customer service agent, you know how important it is to respond to your customers quickly and effectively. You also know how frustrating it can be to waste time searching for the right email template to use for each situation. That is why you need to use email template views while selecting an email template.
We have upgraded enhanced email template selection to help agents efficiently use email templates. With integrated record selection and email template views, finding the right email template is easier than before.
With email template views, just create a view with your choice of filters and then have it available when selecting the templates. Creating a view with your favorite or most used templates will help save a lot of time when working with emails.
In Customer Service workspace and Customer Service Hub, the enhanced template dialog is enabled by default. Administrators can disable the enhanced email template selection option if they want to display the default email selection dialog. When using enhanced email template selection, admins can determine whether to show the record selection within the email template selection window. This saves the agent extra clicks when selecting a template. Regarding is selected by default and can be easily changed by navigating to the record tab. The list of templates will automatically get refreshed when Record is changed.
In short, when agents use email template views, they can use preconfigured views to find the right templates quickly, switch between views of templates that have persisting filters, and save time with the integrated record selection in the template selection dialog box.
This article is contributed. See the original author and article here.
As a result of the March 1st order from the Government of Egypt, Daylight Saving Time (DST) in the Arab Republic of Egypt will resume from the last Friday of April. Hence, clocks will be set forward by an hour at 12:00 AM on April 28, 2023.
The April 2023 Monthly quality update for Windows includes the following time zone update for Egypt:
Clocks will be set forward by an hour at 12:00 a.m. on April 28, 2023, for the Egypt time zone.
Here are the KB article numbers that contain the Egypt DST fix for different versions of Windows:
This article is contributed. See the original author and article here.
This week at the HIMSS Global Health Conference and Exhibition (HIMSS23), we’re thrilled to be showcasing tailored frontline solutions designed to transform patient care with virtual visits, empower care team collaboration, streamline the clinician experience, and strengthen security and compliance.
This article is contributed. See the original author and article here.
You asked for it and we’re delivering: With 2023 release wave 1, Microsoft Dynamics 365 Business Central will expand the non-deductible value-added tax (VAT) feature to our customers worldwide. It’s required by almost all countries where VAT is used and was previously available only to our customers in Belgium, Italy, and Norway. We’re excited to make it available everywhere our Business Central customers are.
VAT is a tax that businesses must pay when they buy things. They can usually recover the tax by buying goods and services relating to their business activities. However, there are some situations in which a business incurs VAT that can’t be recovered and isn’t deductible.
The expanded functionality covers the most common scenarios and can be easily extended if you need more features.
Non-deductible VAT options
You can use proportional VAT to calculate VAT when you have both deductible and non-deductible VAT. Non-deductible VAT is included in purchase documents only. Depending on your settings, you can use fully or partly non-deductible VAT or a combination with different deductible percentages per line. You can use it configured as Normal VAT, Full VAT, and Reverse Charge VAT with or without deferrals. Before posting the purchase document, you can adjust the VAT amounts if VAT rounding in the external system and Business Central differ.
Workflow for VAT Amounts rounding
Reporting non-deductible VAT
After posting, the VAT Entry table shows separate details for deductible and non-deductible amounts and bases. When it’s time to report VAT amounts to your authorities, the Amount Type column in the VAT Statements view offers options for non-deductible and full amount or base. The Day Book VAT Entry report features new columns as well. Other reports will be updated in later releases based on our customers’ feedback.
Setting up to use non-deductible VAT
Non-deductible VAT is included in the base application but isn’t enabled by default. To use this feature, you must enable it on the VAT Setup page.
VAT Setup page
After enabling the feature, configure VAT posting group combinations for use as non-deductible VAT. Enable them and add a percentage for deduction.
If needed, you can fine-tune the settings for better results. You can choose to configure the impact of non-deductible VAT on the item cost, fixed asset acquisition cost, or job cost. You can also configure how to treat non-deductible amounts. If you want these amounts to be posted only in General Ledger entries but use them as an additional cost in purchase, you can add it in the setup.
We added all the non-deductible VAT logic and events to the Non-Deductible VAT Management codeunit. If you need to get the non-deductible VAT percentage not just from the VAT posting setup, use the OnBeforeGetNonDeductibleVATPctForPurchLine integration event and return the Non-Deductible VAT % based on the purchase line.
Deprecating existing functionalities
As part of expanding the non-deductible VAT feature worldwide, we’re deprecating the specific solutions for Belgium, Italy, and Norway starting with Business Central 2023 release wave 2 (version 23). You’ll have three releases after version 23 to adjust your extensions to the W1 solution.
Non-deductible VAT will be available in May with 2023 release wave 2 for all countries/regions using the W1 base app and all countries/regions using local base apps other than Belgium, Italy, Norway, and Spain.
Roadmap for activating non-deductible VAT feature
Next steps
If you see some obstacles in this process, please get in touch with us. The best channel for communication is our Yammer group for partners, https://aka.ms/BCYammer (requires partner credentials to log in).
To learn more, watch the on-demand session “What’s new: Non-deductible and partly deductible VAT” at the latest Business Central launch event. Register and watch here: https://aka.ms/BCLE.
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