This article is contributed. See the original author and article here.
Microsoft Learn has a passionate and inspiring community to support your learning journey wherever it may take you. Here we highlight a few of our global learners who have shared their stories about making successful career changes using Microsoft Learn. Our learners inspire us with their perseverance, ingenuity, and the courage to reinvent themselves (Zoologist to Functional Consultant!). Many had to make a significant career change due to the pandemic, proving to us all that if they could make a switch during such a challenging time, we can all be successful with the right learning path and helpful resources in place. Each career changer started by identifying their goal and strategically working toward it–and you can do the same.
Here are a few of their stories:
Introducing Manoj Bora: Hospitality industry to IT Pro
Photo of Manoj Bora
Manoj came to Microsoft Learn from 20 years in the hospitality industry. When the pandemic struck, he lost his job, and the peace of mind that comes with a stable career. In March 2020, he was forced to start over, finding odd jobs and doing manual labor to provide for his family. At that point, Manoj decided to turn to the tech industry to take advantage of the many career opportunities he found available. He explored careers as a developer, software testing, SAP, and Oracle, but it was Microsoft Dynamics 365 which appealed to him most as he had transferable skills. He dove deep into Dynamics 365 but quickly realized he needed structured and practical training – this led him to Microsoft Learn. Gradually with the help of self-paced learning content, community discussion forums, user groups, and Microsoft organized events, Manoj was able to establish his new career in IT. Today, he works as a Dynamics 365 Customer Engagement Functional Consultant.
“Even if you do not have a computer science degree or any IT expertise,” Manoj points out, “if you put your focus on learning something new, you can achieve it with amazing Microsoft Learn content, the helpful Microsoft community, and the evolution of low-code, no-code Power Platform.”
Key insight from Manoj:His advice to other learners is to identify your learning goals ahead of time and pursue all possibilities because Microsoft Learn offers so many resources and learning paths.
Introducing Ikenna Udeani: Student to Data Analyst
Photo of Ikenna Udeani
Ikenna was fresh out of college when he discovered Microsoft Learn. Our platform played a crucial role in helping Ikenna secure his first job immediately after graduation. Microsoft Learn was instrumental in preparing him to earn the Microsoft Certified: Azure Data Fundamentals certification, which he showcased on his LinkedIn profile. This caught the attention of hiring managers, and as a result, he was offered a job—but he didn’t stop there. Ikenna went on to earn six additional certifications, while also working towards two more new certifications.
“I can’t overstate the impact that Microsoft Learn has had on my professional growth and development,” says Ikenna. “I would highly recommend it to anyone looking to enhance their skills and advance their career in the tech industry.”
Key insight from Ikenna: His favorite feature on Microsoft Learn is the sandbox environment, which allowed him to get interactive experience using various Azure features for free and to practice his skills.
Introducing Nikhil More: Zoology college educator to Functional Consultant
Photo of Nikhil More
Our learners come to Microsoft Learn with diverse backgrounds—Nikhil’s includes a master’s degree in zoology and experience in ecological research and teaching. Like many others, the pandemic brought unexpected changes to his life, and he lost his job as a college teacher. That’s when he discovered Microsoft Learn, and quickly realized that the platform had a well-structured approach aligned with the job he aspired to achieve. The continuous learning opportunities provided by Microsoft Learn ensure that he’s always at the forefront of industry trends and equipped to deliver exceptional results.
“It has empowered me to bridge the gap between my biology background and a thriving career in technology,” says Nikhil. “The platform has not only provided me with the knowledge I needed but also bolstered my sense of confidence and purpose. With Microsoft Learn as my guide, I am excited to see where my Dynamics 365 career takes me next.”
Key insight from Nikhil: One of his favorite aspects of Microsoft Learn is that it provides a structured learning path, offering modules and courses that gradually build your knowledge. It feels like you’re embarking on an exciting journey, with each module representing a new stop along the way.
Has Microsoft Learn helped you on your journey to building skills and achieving your goals? Fill out our form for a chance to have your story featured. We can’t wait to hear from you!
This article is contributed. See the original author and article here.
This week, we launched a new playlist on the Microsoft Azure YouTube channel that includes all episodes of our interview series, Microsoft SaaS Stories: Learn from Software Experts. This series highlights partners at various stages of their software as a service (SaaS) journey and their unique experiences building, publishing, and growing on the Microsoft commercial marketplace.
In my role as an Engineering Manager at Microsoft, I’ve seen our software partners take a variety of approaches to SaaS. The most successful companies were the ones that spent the time to understand the scope and steps within the journey to SaaS, both on the business and technical sides. As my team helped companies through this journey to build resilient, scalable, secure applications, they each learned unique insights that enabled their success. I saw a significant opportunity to connect companies at different stages in this journey so that they could share and learn from others to be some of the most successful on our platform and in the market.
Here is a summary of each episode we’ve produced so far:
Episode 1: Basis Theory. CTO Brandon Weber shares how they built confidence with customers by creating an easy-to-use SaaS platform that scales while remaining reliable and secure. Learn the challenges they encountered running a 24/7 service while evolving the service and handling customer growth.
Episode 2: Zammo. In this episode with Zammo’s Stacey Kyler and Nicholas Spagnola, we learn about their significant growth in business and much faster time to close based on having their products in the marketplace. They share their experience building for Azure and running a No-Code Conversational AI Software SaaS platform.
Episode 3: Wolfpack. In this episode with Wolfpack’s Koen den Hollander, we learn how they built their SaaS application for retail customers, and how connecting engineers directly to customers enables them to deliver value at scale.
Episode 4: Vocean. In this episode, we explore how Vocean built their SaaS application that changes the way organizations make decisions. They share the importance of taking time to plan, learn, and listen to experts around you before rushing to build features.
Episode 5: Access Infinity. In this episode, we talk to Access Infinity’s Managing Director, Keshav Nagaraja and explore how Access Infinity saw an opportunity in their consulting business to create platforms that help their customers at scale, and how they came up with a pricing model that drives positive user behaviors.
Episode 6: Sage. In this episode, we learn how Sage embraced the opportunities to shift their application to SaaS, how they used SaaS as an opportunity to simplify their pricing model, and how they use a simple set of principles to guide complex changes.
Are you a partner with a SaaS solution on marketplace who is interested in sharing your SaaS story? Comment below and our team will reach out to learn more about your story!
This article is contributed. See the original author and article here.
Copilot AI is reshaping customer service just like it’s changing every other aspect of business operations. Before now, customer service managers had no way to gauge the results of their efforts to incorporate AI in their practices. Copilot analytics in Dynamics 365 Customer Service fills that gap, offering deep insights into the operational impact of an organization’s investment in AI-enhanced customer service.
Key metrics and insights
To view Copilot analytics, go to Customer Service historical analytics and select the Copilot tab. Here, comprehensive metrics and insights provide a holistic perspective on the value that Copilot adds to your customer service operations.
Usage metrics
Daily Active Users: The number of individual agents who engaged with Copilot at least once in a day over the specified date range
Total Copilot AI Responses: The aggregate number of responses that Copilot provided in a day over the specified date range
Number of Responses Used: The number of Copilot responses from which an agent copied text
Percentage of Copilot AI Responses Used: The proportion of Copilot responses from which agents copied text
Productivity metrics: Cases
Total Cases Resolved: The aggregate number of cases that agents resolved while Copilot was available
Number of Cases Resolved Using Copilot AI: The number of cases that agents resolved with Copilot’s help
Percentage of Cases Resolved Using Copilot AI: The proportion of cases that agents resolved with Copilot’s help
Average Days to Close for Cases: The average number of days it took agents to resolve cases, with and without Copilot’s help
Case Throughput: The average number of cases that agents resolved per day, with and without Copilot’s help
Productivity metrics: Conversations
Total Conversations: The aggregate number of agent-customer interactions that involved Copilot
Number of Conversations Using Copilot AI: The number of completed conversations in which Copilot played a role
Percentage of Conversations Using Copilot AI: The proportion of conversations in which Copilot played a role
Average Conversation Handle Time: The average duration of conversations in which Copilot played a role
Conversation Throughput: The average number of completed conversations (excluding emails and voice interactions) per day in which Copilot played a role
Satisfaction metrics
Agent Ratings: Agents’ ratings of Copilot’s responses, both positive and negative
The potential of Copilot analytics
Copilot analytics gives leaders of organizations that use Dynamics 365 Customer Service a comprehensive toolset to assess the impact of Copilot on their customer support functions. By analyzing key metrics, supervisors and managers can make informed decisions, optimize processes, and elevate levels of customer satisfaction.
It’s important to recognize that Copilot analytics is a transformative asset for customer service organizations. As you explore its capabilities, you’ll find that its insights have the potential to drive improvements in the productivity of your customer service teams.
AI solutions built responsibly
Enterprise grade data privacy at its core. Azure OpenAI offers a range of privacy features, including data encryption and secure storage. It allows users to control access to their data and provides detailed auditing and monitoring capabilities. Copilot is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.
Responsible AI by design. We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.
Learn more about Copilot analytics
Watch a video to learn how copilot AI searches company knowledge sources and generates optimized responses in a single click.
This article is contributed. See the original author and article here.
We are excited to announce that we are currently rolling out a new feature called SharePoint News for Email. This feature enables you to convert your SharePoint News Posts intro distributions that can be read fully in email inboxes. You can now engage your audience directly in their inbox and track their mail reads.
Four pictures – showing the news article in SharePoint – sending email feature – news in the email client – statistics for the view
To create a News post for email, select a “Made for email” template from the news template picker:
Selection of the templates for new news article – showing the email ready templates.
When you are finished authoring, you can now post your news and send it fully to email in one step.
SharePoint News visible in the SharePoint portal and in the email client.
Sending a page as an email will not change existing site permissions, and sending a page as an email will not give your recipients access to the original page if they don’t already have it. You can think of sending mail by email as making someone a photocopy of a page in a book. They can read that page, but nothing else in the book.
Live video demo on the feature.
Frequently asked questions
When will this happen?
This update will roll out to Targeted Release customers starting August 2023, and to all customers by the end of September.
This article is contributed. See the original author and article here.
On July 11, 2023, we introduced Microsoft’s identity-centric security service edge (SSE) solution and two new services: Microsoft Entra Private Access and Microsoft Entra Internet Access, which are now in public preview. In this blog, we take a deeper look into Microsoft
Entra Private Access.
Figure 1: Traditional network security stacks and legacy VPNs are no longer sufficient
Microsoft Entra Private Access
Traditional network security approaches that use legacy VPNs simply cannot scale to modern demands. Once your remote users connect to your corporate network through VPN, they are granted excessive access to your entire network, all it takes is a single compromised user account, infected device, or open port for an attacker to gain entry, move laterally, and access your most critical assets.
Microsoft Entra Private Access, an identity-centric Zero Trust Network Access (ZTNA), reduces the operational complexity and cost of legacy VPNs, while eliminating excessive access and preventing lateral movement. It modernizes access to private applications and resources,helping users quickly and easily connect to private applications from any device and any network, whether they’re at home, remote, or in their corporate office.
What makes Private Access unique
As part of Microsoft’s SSE solution, Private Access is built on Zero Trust principles. It verifies every user and enforces least privilege, giving users access only to the private applications and resources they need.Private Access significantly expands Entra ID Application Proxy capabilities in Microsoft Entra to a complete ZTNA solution that shares the same connectors but offers so much more, it helps you simplify and secure access to any private resource on any port, and protocol.You can apply policies that enable secure, segmented, and granular access to all your private applications in your corporate network, on-premises, or in the cloud. For customers already using Application Proxy, they can seamlessly transition to Private Access – all existing use-cases and access to existing private web applications would continue to work with no disruption.
You can create and enforce per-app, least privilege access controls based on the granular Conditional Access policies that are enriched with context about users, devices, and their locations. You can also terminate ongoing sessions in response to anomalies or changes in user context or device health. For example, if a user connects from one part of the world and then immediately connects from another part of the world (what we call “impossible travel”), you can enforce re-authorization or step up to a stronger authentication method.
Private Access enables secure access to any application, on-premises or cloud-based, and it works across any port or protocol, including RDP, SSH, SMB, FTP, and anything else that uses TCP or UDP. In addition, you can enable single sign-on (SSO) using SAML or http headers or even legacy Kerberos authentication for both web and non-web applications, without making any changes to those applications.
With Private Access delivered from one of the largest global private networks, Microsoft global network, your private applications are not only more secure, but your employees can also access them faster compared to legacy VPNs. The unmatched scale and vast global network edge presence enables you to optimally connect your users and devices to private resources, especially those who work in a hybrid or remote work environment.
Figure 2: Secure access to all private applications, for users anywhere, with an identity-centric Zero Trust Network Access (ZTNA).
Private Access key capabilities
Microsoft Entra Private Access can help you enable secure access to all your private applications and resources. Key capabilities include:
Fast and easy migration from legacy VPNs with Quick Access. Replacing legacy VPNs with an identity-centric ZTNA minimizes the risk of implicit trust and lateral movement. Using Quick Access, you can easily configure broad private IP ranges and fully qualified domain names (FQDNs) to quickly enable identity-centric, Zero-Trust-based access to all private resources.
Figure 3: Fast and easy migration from legacy VPNs with Quick Access
Enhanced identity-centric security controls for all private applications. With Private Access, you can create Conditional Access policies and multi-factor authentication (MFA) that require modern authentication for accessing any private application, even those using legacy protocols such as Kerberos and NT LAN Manager (NTLM). This brings policies based on the sensitivity of the application, level of user risk, network compliance, and so forth to legacy applications. For example, you can easily require multi-factor authentication (MFA) and device compliance checks for users trying to access remote desktop (RDP), secure shell (SSH) or SMB applications.
Figure 4: Enhanced identity-centric security controls for all private applications
Automatic private application discovery and onboarding.You candiscover private applications, including existing App Proxy private web applications, whether the applications are hosted locally in a private network, in an on-premises data center, or in the cloud. You can then onboard them to Microsoft Entra ID, group them, and define granular access policies.
Figure 5: Automatic private application discovery and onboarding
Granular segmented applicationaccess. Instead of granting remote users access to your entire network, as traditional VPNs do, you can define granular segmented access policies for each application or group of applications based on user, device, or processes running on the endpoint.
Figure 6: Granular segmented application access
Intelligent local access. Employees need a consistent security posture whether they’re accessing private applications remotely or on-premises. The intelligent local access capability enables fast and seamless ZTNA for users, whether they’re within the corporate network or connecting remotely from anywhere outside corporate network boundaries. For example, a user while on the corporate network can connect to on-premises private applications such as RDP or SMB while CA policies such as MFA are still enforced, and application traffic remains local on the corporate network.
Figure 7: Intelligent local access
Getting started with Entra Private Access
Global Secure Access (preview) is the centralized location in the Microsoft Entra admin center where you can configure and manage Microsoft Entra Private Access. Remote workers don’t need to use a VPN to access these resources if they have the Global Secure Access Client installed. The client quietly and seamlessly connects them with the resources they need. The most current version of the client can be downloaded from the Microsoft Entra admin center. You can install the client interactively, silently with the /quiet switch, or use mobile device management platforms like Microsoft Intune to deploy it to their devices.
QuickAccess makes it very easy to get started with a minimum configuration for Private Access, especially when you are planning to move from legacy VPN to ZTNA. After completing initial configurations, and once you deploy a connector agent on-premises, to enable quick access all you need to do is specify the IP address, IP address range, or FQDN and port number. You can then assign specific conditional access policies, which QuickAccess applies to ALL app segments you configured. For example, you can create a “myRDP app” and assign it an IP address-based app segment. You only need to provide a name for the private app, then select the connector you wish to use with the app, and then specify the IP address/range and port number. You can then access your destination by simply launching an RDP session from your remote client machine.
Figure 8: Configure Quick Access to an RDP application
To learn about different use cases and scenarios, configuration prerequisites and how to enable secure access to your private network resources through the client, remote network connectivity, Quick Access, and more, go to the Global Secure Access documentation page.
Recent Comments