Privacy Policy

At Dr. Ware Technology Services, Inc. (“Dr. Ware,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website (drware.com), inquire about our services, or utilize our AI automation and managed IT services.

1. Information We Collect

We collect information to provide better services, build tailored automation tools, and ensure cybersecurity compliance. The types of data we collect include:

• Contact Information: Your name, company name, phone number, email address, and physical address when you fill out contact or assessment forms.
• Service and Interaction Data: Details of your IT systems, software licenses, business workflows, and objectives you submit for an assessment.
• Chat History & Logs: Conversations, requests, and metadata generated when interacting with our AI agents and chatbots on the website.
• Usage and Device Info: IP addresses, browser types, page-view history, and referring URLs, collected through cookies and website analytics.

2. How We Use Your Information

We use the collected information for the following business purposes:

• To design, deploy, and maintain your custom AI agents, Power Platform apps, and cloud environments.
• To schedule appointments, communicate updates, and provide continuous technical support.
• To analyze website usage trends and optimize the conversational flow and performance of our AI assistants.
• To maintain compliance with industry standards (e.g., HIPAA, ADA) and secure our infrastructure from cyber threats.

3. Data Security and Zero Trust Architecture

Security is at the core of what we do. We implement a rigorous Zero Trust security framework to safeguard your data. All sensitive communications and customer data transfers are encrypted using industry-standard protocols. In addition, when building AI agents and workflows for your business, we ensure that your proprietary operational data is stored in isolated tenant spaces (like private Microsoft Azure environments) and is never used to train public machine learning models.

4. Cookies and Tracking

We use cookies to improve your user experience and track anonymous website performance data. You can control cookie preferences through your browser settings. Opting out of cookies may disable certain website functionalities, including live-chat features.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers who help us run our operations (such as Microsoft Cloud Services, secure payment processors, and analytics providers) under strict confidentiality agreements.

6. Your Data Rights

Depending on your location, you may have rights under regional privacy laws (including the CCPA) to access, correct, or request deletion of the personal data we hold. If you wish to make a data request, please contact us using the information below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.