This article is contributed. See the original author and article here.
In an era where service management is increasingly complex, the integration of core business functions has become critical. Fragmented systems can lead to a cascade of issues—inefficient scheduling, delayed invoicing, and a decline in customer satisfaction. Today we are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.
Bridging the gap between Field Service and ERP systems
The division between Field Service and Enterprise Resource Planning (ERP) systems has long presented significant challenges, including:
Lack of financial visibility: Without integration, businesses struggle to understand job costs and profitability, leaving their financial health in the dark.
Inefficient scheduling: Siloed systems lead to inefficient scheduling of technicians, resulting in lost time and resources.
Delayed invoicing: Manual processes and disconnected systems often cause delays in invoicing and payments, leading to cash flow disruptions.
Data inconsistencies: Inconsistent data across systems creates errors and confusion, impacting decision-making.
Costly and slow integrations: System integrations can be expensive and time-consuming, leading to slow time to value and ongoing maintenance cost.
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central directly addresses these challenges by providing:
Real-time visibility: Through comprehensive integration from front-line operations to back-office functions, organizations gain immediate visibility into all aspects of their operations, including finances, inventory, and resource management.
Improved scheduling: With Copilot-assisted scheduling in Field Service dispatchers can match the right technician to the right job at the right time.
Streamlined financial operations: Automated billing and invoicing not only accelerate the payment cycle, improving cash flow management, but also reduce errors, enhancing overall profitability, and transforming every work order into an opportunity for growth.
Empowered frontline workers: Access to a modern mobile app empowers frontline workers to see their work on the go, access it offline, and make updates while on the job – providing more accurate data for the back office.
Fast and cost-effective integration: This out-of-the-box integration reduces the cost and time associated with traditional integrations, leading to quicker time to value and less ongoing maintenance cost.
Key Capabilities
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central not only addresses existing challenges but also enables new opportunities for businesses to enhance efficiency, improve customer satisfaction, and drive growth. Key capabilities include:
Data synchronization: Ensures a single source of truth by synchronizing key data between the two systems.
Product inventory and pricing: Business Central provides the inventory data and price lists for Field Service, which helps with accurate work order creation and product usage tracking. When products are used, the inventory levels are automatically adjusted.
Projects and Accounts: Work Orders are seamlessly synced with Business Central Projects and Customer Accounts, ensuring precise project tracking and customer billing.
Resources: Resources are automatically synced, enabling invoicing based on resource usage and rates established in Business Central for Work Order services.
Accurate invoicing through automation: Automates the syncing of field activities with Business Central, minimizing manual effort and errors. Organizations have control over when information is synced, and can choose to post project journals manually or automatically upon Work Order completion.
Efficient scheduling for dispatchers: Simplifies technician scheduling by suggesting the right resource based on availability, skills, and distance to the job site using Copilot-enabled scheduling capabilities in Field Service.
Mobile access for frontline workers: Empowers technicians with the Field Service Mobile app, providing access to necessary information on the go, even in remote offline areas. Features like Inspections, Guides, and Remote Assist enhance technician capabilities.
Comprehensive reports and analytics for service managers: Comprehensive data leads to comprehensive reporting. Organizations can access information on service delivery, financials, and inventory, allowing for improved business decision making.
Call to action
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central is a deliberate stride towards operational coherence and efficiency. Companies that adopt this integrated solution stand to witness an increase in operational productivity, revenue growth, and customer satisfaction metrics. Transform your operations today and unlock new growth opportunities with Dynamics 365 Field Service and Business Central integration.
This article is contributed. See the original author and article here.
Unleashing Your Potential with Cloud Ready Skills
Are you a student or professional looking to enhance your technical skills?
Are you looking to kickstart your employability & take part in some friendly rivalry against other students?
Register for the University AI Cloud Challenge 2024 for your Microsoft Professional certification in AI whilst competing with other university students to gain top spot on our leaderboard and win prizes!
What: University Cloud Challenge ’24 UK & Spain AI Edition
Where: Online any student from UK or Spain based University or College
When: Live Webinar kick off session 2pm GMT 15th of April 2024 (available on demand after the 15th)
FREE exam for the Microsoft Azure AI Fundamentals certification (AI-900)
Note: Exams to be taken between 15th April and 14th of May 2024
Help your university win the University AI Cloud Challenge!
Join the University AI Cloud Challenge 2024 and unlock your potential with cloud-ready skills. Gain a Microsoft Professional certification in AI, compete with students across the UK and Spain, and win exciting prizes. Register now to access our live webinar, free practice assessment, and free AI-900 exam. Help your university top our leaderboard and become the 2024 Student Learning Champion. Register, learn, and certify at no cost. Start your cloud journey today.
The race is on to find the 2024 champion Student Learning Campions for UK and Spain. Students Register, learn and certify at no cost!
University Leaderboard: You can view the current leaderboard here: (coming soon, after the first live webinar)
Scoring
Your university will score points for your activity. Points will be awarded as follows:
Student Registration 1 point
Student attends webinar 10 points
Student access Microsoft Learn 10 points
Student completed AI-900 exam – actual exam score converted to points (out of 1000)
Prizes
The University AI Cloud Challenge 2024 award will be presented to the university which scores the highest total score for all of their students that compete.
A box of Microsoft branded ‘swag’ will also be issued to the top 3 scoring universities.
This article is contributed. See the original author and article here.
Our goal is to support our customers’ needs, wherever they might be. To this end, we’re introducing the Surface API Management Service, aimed at simplifying how you access information about your devices, coverage and insights.
Extend Surface Management Portal
This service builds on the familiar Surface Management Portal, enabling IT admins to directly access Microsoft coverage and entitlement information for their devices via API endpoints. It’s a practical enhancement for those already using the portal, designed to make device management more straightforward.
The service at a glance
The Surface API Management Service is an API management system that allows you to gain access to APIs that provide you with information about your devices.
These APIs serve as a direct conduit for customers seeking to streamline their asset management processes. By seamlessly connecting to the API, IT admins gain immediate access to critical device and warranty information, essential for effective asset oversight. Tailored specifically for Surface customers, this integration offers a hassle-free solution, eliminating the need for convoluted data acquisition methods. Now, with the simple integration of this API, customers can quickly retrieve pertinent details, empowering organizations to make informed decisions and optimize their asset management strategies.
Our first launch experience will allow current Surface Management Portal users to get their Microsoft coverage and entitlement information for their devices directly through API endpoints. Through our portal you can also see more of the performance and usage of the APIs across the globe with Surface API Management Service Reports.
Get access to Surface API Management Services
To access, you need an active Surface Management Portal Account and a completed customer validation check. (If you have access to create service requests within Surface Management Portal you have been approved.)
This article is contributed. See the original author and article here.
I was recently working with a customer who is using Azure AD B2C API Connector to enrich tokens with claims from external sources. They are using Azure Function App as the external source. As this setup demands, they exposed Azure Function App over public IP to work with B2C. But due to enterprise security restriction policy they must remove public endpoint from Function App and use private endpoints to VNET.
Initially I investigated on the error messages collected at the B2C, and APIM or Azure Application Gateway end. But later realized the main source of problem lies somewhere else. It is the ASP.NET Core framework used in building the Function App.
We need to modify default FowardedHeaders middleware settings. Otherwise, it will ignore the X-Forwarded headers being sent by APIM or Application Gateway because it isn’t in the list of KnownProxies and KnownNetworks. Please see the following links to understand the concept better:
This article is contributed. See the original author and article here.
Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 365 has transformed customer relationship management (CRM) and enterprise resource planning (ERP) processes with connected applications across lines of business—from marketing, sales, customer and field service, to finance, operations, and supply chain—and each year, we release hundreds of new features and enhancements designed to help people work smarter, reclaim time, and collaborate seamlessly. You can read the official Dynamics 365 blog post here.
Below is the list of products for which prices are being updated with effect from October 1, 20241:
Product
Price before October 1, 2024
Price as of October 1, 20242
Microsoft Dynamics 365 Sales Enterprise
$95
$105
Microsoft Dynamics 365 Sales Device
$145
$160
Microsoft Dynamics 365 Sales Premium
$135
$150
Microsoft Microsoft Relationship Sales3
$162
$177
Microsoft Dynamics 365 Customer Service Enterprise
$95
$105
Microsoft Dynamics 365 Customer Service Device
$145
$160
Microsoft Dynamics 365 Field Service
$95
$105
Microsoft Dynamics 365 Field Service Device
$145
$160
Microsoft Dynamics 365 Finance
$180
$210
Microsoft Dynamics 365 Supply Chain Management
$180
$210
Microsoft Dynamics 365 Commerce
$180
$210
Microsoft Dynamics 365 Human Resources
$120
$135
Microsoft Dynamics 365 Project Operations
$120
$135
Microsoft Dynamics 365 Operations – Device
$75
$85
Prices for Dynamics 365 on-premises customer engagement and operations products will increase by the same percentage as the respective cloud versions. Pricing for cloud products not listed above, such as Microsoft Dynamics 365 Business Central, will remain unchanged.
These increases will apply globally to new and existing customers (upon renewal as of October 1, 2024), and the products will be priced comparably in other currencies. To comply with local regulations, US government list prices for the same products will increase by 10% effective October 1, 2024, followed by another smaller increase effective October 1, 2025, to bring parity with commercial pricing outlined above.
1 All prices are per user per month (or per device per month where noted). 2 Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, region, and variant factors. Contact a Microsoft sales representative for additional information on pricing. 3 Pricing per user per month will increase by $15 in all tiers in Microsoft Relationship Sales. Only 10-99 user tier shown for simplicity.
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