Introduction 

In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders. 

Addressing a Critical Gap in Supply Chain Management 

Traditionally, quality control measures in supply chain management focus on initial stages of production and receipt of purchase orders at their final destination. We see a growing need for more comprehensive quality assurance processes covering all phases, including the in-transit phase. Now, businesses can conduct quality checks on goods while they are in transit. This new feature ensures product integrity throughout the entire supply chain journey. 

How it works 

The quality control for goods in-transit feature is seamlessly integrated into the Dynamics 365 SCM framework. Here’s how it enhances the supply chain process: 

Setup of Goods in transit order in Quality associations: Businesses can now define goods in-transit order as a new quality association type with pre-defined event blocking approach.  This proactive measure ensures any potential quality issues can be identified and addressed before the goods reach their final destination.

Automatic Quality order creation: During the Goods in-transit order registration/receive operation, depends on the previous step’s configuration, the corresponding quality order will automatically create to reflect the quality control.

Order control and release: Depending on the configuration, the quality order completeness will block the downstream business operation if it’s not passed. This control makes it easy for businesses to adopt and implement without significant changes to their current quality control processes for Goods in-transit order.

Benefits of Quality Control for Goods In-Transit

While the enhanced return receiving process in Dynamics 365 SCM represents a significant leap forward, transparency is key. We have multiple planned backlogs coming soon, such as:

Implementing quality control for goods in-transit offers several significant advantages:

• Enhanced Supply Chain Reliability: By ensuring quality at every stage, businesses can significantly reduce the risk of receiving defective or non-compliant goods.
• Cost Efficiency: Early detection of quality issues minimizes the need for costly rework or returns, leading to substantial cost savings.
• Regulatory Compliance: The feature supports compliance with various regulatory standards, ensuring that products meet all necessary legal requirements.
• Improved Customer Satisfaction: Delivering high-quality products consistently enhances customer trust and satisfaction, ultimately driving business growth.

Conclusion

The introduction of quality control for goods in-transit orders in Microsoft Dynamics 365 SCM represents a significant advancement in supply chain management. It empowers businesses to ensure product quality at every stage of the supply chain, from production to final delivery. By adopting this feature, companies can enhance their supply chain integrity, reduce costs, comply with regulatory standards, and deliver superior products to their customers.

Stay tuned for more updates as we continue to innovate and expand the capabilities of Microsoft Dynamics 365 SCM to meet the evolving needs of the global supply chain.

Call to action

Enable the feature: Turn on the Landed cost module and related features for your system – Supply Chain Management | Dynamics 365 | Microsoft Learn

Learning Article:   Quality orders – Supply Chain Management | Dynamics 365 | Microsoft Learn

The post Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM  appeared first on Microsoft Dynamics 365 Blog.

Leaving the schedule board today can be cumbersome because you have to re-enter your preferred settings every time you come back. You may also find it frustrating that your admin has the power to override your choices and reset the board to the default settings. Wouldn’t it be nice if you could save your personal preferences and have them ready when you need them? The schedule board now boasts improved navigation patterns to help YOU manage your schedules more efficiently!

Remember my board

The schedule board now works with your computer’s local cache to reload with the last accessed parameters as chosen by you, no configuration necessary! That means you can leave the schedule board to check on your resources, update requirements, or even grab a hot cuppa, all while your board stays the way you left it.

 The cache will save and reload the following parameters automatically: 

1. Last accessed tab: Save time by not having to reload the tab its relevant resources and bookings 

2. Map panel open/closed: Map remains in the state that you left it in 

3. Viewtype: Gantt/list view – Schedule board  

4. Viewmode: hourly/daily/weekly 

5. BoardStartDate: Continue with the last accessed date range, resets to today’s date after 15min 

6. Columnwidth: zoom level of the board stays the way you want it 

Many of our users have told us about their struggles trying to return to today’s date when switching between date ranges. We’ve thus added a new “Today” button next to the date range control, that helps you quickly return to today’s date range, wherever you may be. 

Shareable links, as Easy as 1 2 3 

What if you want to share your settings with others or add a bookmark of your settings to your browser? We’ve added a new one-click button that helps you generate a URL link that captures all the following schedule board parameters: 

1. Last accessed tab 

2. Map panel open/closed 

3. Viewtype: Gantt/list view 

4. Viewmode: hourly/daily/weekly 

5. Columnwidth: zoom level of the board

Saving and sharing your favorite board setup has never been easier! 

Step 1: Click on the “…” more button at the top right of the schedule board 

Step 2: Click on “Copy link” button 

Step 3: The generated link has been saved to your clipboard.

The use cases are numerous, for example:

1. Add the copied link to a bookmark in your browser. Whenever you click on this bookmarked link, the browser will launch the board with your preferred parameters 

2. Share the link with your colleagues/team to share a setup that works for you, and teach them optimize their workflow  

You can also configure Schedule Board URLs manually: Open the schedule board from a URL | Microsoft Learn 

More details on schedule board caching and URL addressability can be found here: Learn more about schedule board

The post Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling appeared first on Microsoft Dynamics 365 Blog.

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor. 

Key dates

• Disclosure date: August 9, 2024
  The modern rich text editor for non-customized controls was delivered in April. By October, the modern rich text editor for customized controls will also be delivered.
• End of support: October 31, 2024
  After this date, no new enhancements will be done to the current rich text editor and the modern rich text editor will be generally available.
• End of life: April 30, 2025
  After this date, the current rich text editor will be taken out of service.

Next Steps

We strongly encourage customers to leverage the modern rich text editor, which will be enriched with all the editor experiences. The modern rich text editor is designed to align with the familiar and intuitive interfaces of Microsoft applications such as Outlook, Word, and OneNote. This update introduces a modern design, dark mode and new Copilot features to enhance your text editing capabilities. This ensures reliability and alignment with our commitment to cost-efficiency and user-centric innovation. Learn more about the modern rich text editor.  

Please contact your Success Manager, FastTrack representative, or Microsoft Support if you have any additional questions.  

The post Use the modern rich text editor in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Despite the convenience of online shopping, many shoppers still value the hands-on experience of visiting retail stores. The instant gratification, social interactions, and serendipity of physical shopping continues to attract buyers. With the evolution of technology, retailers are seeking more automated ways to fulfill their customers’ shopping needs. Self-service checkout solutions have become a crucial component of retail businesses’ strategies aimed at enhancing the overall shopping experience.

Long lines at checkout can result in decreased sales and unhappy customers. Modern shoppers seek control, ease, and security while purchasing, leading to a preference for self-service. Retailers are adopting self-checkout (SCO) systems to offer more personal and confidential buying experiences. The growth in SCO is partly due to labor shortages and rising wage costs. RBR research predicts self-checkout terminals will grow by 90% annually worldwide, indicating a trend toward faster, self-reliant service.

While there are clear advantages, it’s essential to acknowledge and address some of the challenges through technology. These challenges encompass issues related to scanning, the overall usability of checkout devices, losses attributed to theft and inadvertent misuse, as well as the absence of personal interaction.

Discover the benefits of Microsoft Dynamics 365 Commerces Self-checkout Preview. Self-checkout is available as a public preview.

Self-checkout in Dynamics 365 Commerce

The new self-checkout solution in Dynamics 365 Commerce is the same point-of-sale application (Store Commerce app) in self-checkout mode. Payment integrations, localization support, hardware integrations and any extensions built for the fixed till will also work for the self-checkout app. This allows retailers to quickly turn on self-checkout by leveraging their existing investments on Store commerce app for Windows. The Store Commerce app in self-checkout mode supports the following:

• Simplified login that allows cashiers to access the registers while also allowing shoppers to self-checkout.
• Out-of-box self-checkout layout for a quick start allowing users to scan items, support loyalty, and pay with credit or debit.
• Intuitive interface for shoppers that provides only the supported actions in self-checkout while disabling store associate actions.
• Call for assistance to allow shoppers to request assistance for elevated actions like voids, overrides and discounts.
• Browse operation that allows shoppers to browse for products that are not scannable or too big or too small to scan.
• The ability to restrict certain products from being purchased via self-checkout using a configuration in Headquarters.
• Offline support for business continuity even during network outage.
• Support for store commerce peripherals such as Scanners, payment terminals and printers for self-checkout.
• Adyen payment integration out-of-box.

Self-checkout to meet every retailer’s need

Retail sectors have diverse needs for point of sale and self-service checkout systems. Fashion retailers might prefer kiosk-based solutions for efficient scan-and-pay transactions. Grocery stores require self-checkouts integrated with weighing and bagging scale capabilities, along with cash handling machines. Store commerce self-checkout solution is built on commerce SDK and therefore is fully extensible for customers. Here are a few ways retailers can tailor the solution for their business needs.

Retailers can easily configure the default self-checkout layout to add operations that fit their business needs. For example, they can include an operation to apply coupons.

The Store Commerce self-checkout system is hardware agnostic and works across a variety of different hardware. Retailers cater to their unique needs regarding certain hardware peripherals through development of custom integrations with either the supported OPOS drivers or tailor-made SDKs.

Moreover, retailers have the advantage of integrating their existing localizations, payment methods, and additional extensions that are established within the cashier-managed workflows directly into the self-service checkout procedures.

In scenarios where cashier intervention might be necessary, such as when items with particular discounts are scanned, retailers can employ out-of-box extensions to promptly request cashier assistance.

Theft and losses in self-checkout

While self-checkout drives efficiency, there is still a high risk of theft and accidental loss as it’s easy for customers to by-pass scanning items or make honest mistakes. Retailers need to balance the efficiency of self-checkout with the need to thwart theft. Some retailers have achieved this by limiting the number of items in the checkout stand, some have eliminated cash as a payment method.

In addition, new theft detection systems are now available in the market using cameras and algorithms for spotting thefts. There are image-recognition algorithms used in combination with multiple cameras to detect shopper’s movements for theft.  Microsoft’s Azure vision, allows retailers to train the model with their own catalog and use camera-based image detection during checkout to identify and add items to the cart thereby reducing the risk of theft.

Retailers can use additional mechanisms to trigger cashier intervention for dubious scenarios such as repeated scanning of identical barcodes, unusual scanning of multiple low-priced items, items missing in the bagging area, etc .

Copilot

As we introduce Copilot features in Store Commerce, they could be leveraged easily for self-checkout. For instance, copilot can play a role while a customer is doing a price check or browsing for product availability. Voice-assistance in Copilot will help make the shopper experience smoother. Furthermore, we expect that Copilot scenarios such as product discovery, product suggestions, and personalized offers will be of high value for a shopper using a kiosk.

Future of self-checkout

Traditional self-checkout (SCO) methods often utilize kiosks, but retailers are also exploring scan-and-go options for added convenience. These allow customers to use their own devices or the store’s device to scan items and pay with their chosen method. Additionally, smart carts with integrated computerized screens are emerging, enabling shoppers to avoid traditional checkout lines for increased efficiency. However, while these innovations are gaining popularity, they might not be ideal for all merchandise types, could elevate theft risks, and might be more appropriate for stores with smaller footprints.

As Store commerce self-checkout gains wide adoption by multiple retailers in various industry segments such as apparel and fashion, department and grocery store we will keep a close eye on customers’ need and incorporate their feedback into the product.

For instance, our customers have requested that self-checkout systems include interruption features for assistance calls tailored to the retailer’s specific requirements for theft prevention or validation and provide an option for shoppers to select their preferred language.

It is becoming clear that retailers favor a hybrid model that combines human interaction with automated convenience. With the power and efficiency of Microsoft Dynamics 365 Store commerce point of sale alongside Store commerce self-checkout, we aim to provide customers and shoppers with exceptional shopping experience.

To enable Store commerce self-checkout today, please visit: Enable self-checkout in the Store Commerce app – Commerce | Dynamics 365 | Microsoft Learn.

The post Announcing public preview of Dynamics 365 Store Commerce Self-checkout appeared first on Microsoft Dynamics 365 Blog.

Effective financial reporting is crucial for finance professionals to ensure accuracy, compliance, and strategic decision-making. Financial reports are the backbone of organizational transparency, offering insights that drive timely business decisions. However, managing financial reporting across multiple environments can be a daunting task, often leading to inconsistencies and inefficiencies.

To address these challenges, the latest update to Dynamics 365 Finance introduces the financial reporting add-in, a powerful tool designed to streamline financial reporting processes, enhance data accuracy, and provide comprehensive business insights. With this change, Financial reporting is no longer deployed by default in all environments. 

Comprehensive Yet Configurable and Easy-to-Use Financial Reporting 

The financial reporting add-in for Dynamics 365 Finance offers a robust suite of functionalities and capabilities that make it both powerful and user-friendly: 

• Flexible Report Design: Create custom financial statements tailored to your organization’s needs using a drag-and-drop interface. 

• Real-Time Data Integration: Access real-time financial data, ensuring that reports reflect the latest financial position. 

• Collaboration and Sharing: Easily share reports and collaborate with team members, facilitating efficient communication and decision-making. 

• Secure Access: Ensure sensitive financial information protection by maintaining data security with role-based access controls.

• Get Started Quickly with 22 Reporting Templates: Generate standard financial reports efficiently by using a variety of pre-built templates. This saves time and ensures consistency across your financial data.

These features provide finance professionals with the tools they need to generate accurate and insightful financial reports without the complexity often associated with financial reporting systems. 

Consistent and Efficient Financial Reporting Across Environments 

Financial reporting often involves juggling multiple environments, each with unique configurations and requirements. This can lead to inconsistencies and inefficiencies, especially when moving data between production and sandbox environments. The financial reporting add-in for Dynamics 365 ensures a standardized approach to financial reporting across all environments. This reduces the time and effort required to set up and maintain reporting systems.  

Ensuring Availability Across Existing and New Environments 

For users currently utilizing financial reporting, there will be no changes to your existing environments. The financial reporting add-in remains accessible through lifecycle services (LCS), ensuring seamless access and continuity. The add-in continues to be available within the Dynamics 365 Finance menu, maintaining user familiarity and ease of use. 
 
Users not currently utilizing financial reporting should have received communication about its removal from your LCS environment. (Reinstall via LCS if needed.) The financial reporting menu item will always be accessible within Dynamics Finance. 

Financial reporting is not deployed by default in newly created environments. However, easy installation via LCS is available, if needed. This provides users the flexibility to customize their environment setup based on specific reporting needs. This optional deployment feature empowers users to manage and configure their reporting tools according to their requirements. This in turn streamlines operations and reduces unnecessary pre-installations. 

Streamlined Data Management for Multi-Environment Setups 

For customers managing multiple production and sandbox environments, please note financial reporting may be used in some environments but not others. When moving data, the financial reporting database will only transfer if both the source and target environments have it installed. To ensure smooth transitions, we recommend pre-installing financial reporting in both source and target environments to include it in data migrations. 

This selective deployment capability ensures operational continuity, avoiding disruptions during data migrations and maintaining financial reporting capabilities. The flexibility to tailor environment setups based on specific operational needs, creates a more efficient and effective financial reporting process. 

Enhanced Simplicity and Improved Efficiency 

By integrating the financial reporting add-in for Dynamics 365 Finance, organizations can achieve significant business outcomes. The streamlined financial reporting processes reduce complexity and administrative overhead, leading to enhanced simplicity in managing financial data. Faster setup and maintenance of reporting systems contribute to improved operational efficiency. IT resources are freed up and finance professionals can focus on strategic tasks rather than manual reporting processes. 

Better Financial Insights and Informed Decision-Making 

Consistent and accurate reporting across environments provides reliable data for informed decision-making. The financial reporting add-in provides finance professionals access to precise insights, enabling strategic decisions driving business growth and success. With these enhanced reporting capabilities, organizations can better navigate the complexities of financial management and achieve their business objectives. 

Expanding Regional Availability 

The financial reporting add-in is now generally available. All regions supported by Dynamics 365 Finance will find access to these enhanced capabilities. Organizations worldwide can leverage the benefits of streamlined financial reporting, driving greater efficiency and accuracy in their financial operations. 

Get Started Today!

We believe these improvements will significantly enhance your financial reporting processes. We also believe they will deliver tangible business value and support your strategic financial goals. Visit the financial reporting documentation for more information and installation instructions. 

The post Enhancing and Streamlining Financial Reporting with Dynamics 365 Finance appeared first on Microsoft Dynamics 365 Blog.