Business Central 2023 release wave 2 introduces regional formats for reports, which adds a new dimension of customization for reports. This feature gives you more flexibility to tailor how reports print, according to your unique needs. Addressing inherent limitations, such as the inability to customize region formats for specific reports, the absence of support for designating a specific format for Customers and Vendors, and the reliance on report format settings from My Settings, this enhancement simplifies the reporting experience in Business Central. In this article, we’ll dive into the mechanics of these changes and explore how they enhance the overall reporting process in Business Central.

Behavior and Priority Order

To understand how the new regional format feature works, let’s explore its behavior and order of priority. This insight will help you grasp how Business Central determines the language and format to use for reports in different situations, so you can adjust these settings to suit your business requirements.

1. Request Page: Advanced Settings Take Center Stage

The highest priority in the report generation process resides with the advanced settings on the report request page. When you generate a report, you can specify the language and format you want to use for the report.

Advanced settings in the report request page

2. Report Object in AL: Precise Configuration

The heart of the matter lies in the AL triggers associated with the report object. Reports now include two important properties: Report.Language and Report.FormatRegion. These properties, defined within the AL triggers, play a key role in configuring reports. For many standard document reports in the Base App, these properties are set based on the Language Code and Format Region fields from the document itself. These fields get their values from the corresponding entity settings. For example, the Sales Header report gets its settings from the customer entity.

3. Language and Format in Customer/Vendor Card

If a report should be printed in the language of the recipient rather than in the working language, the developer can add code in the report to handle this. This functionality is already enabled for most reports in the standard Business Central database. The document is printed in the language that is specified in the Language Code field on the Customer or Vendor Card page.

Example of Language and Format Region Codes on the Customer page

4. Language and Format in My Settings

If the report properties mentioned earlier aren’t configured within the AL triggers, Business Central then refers to the settings in My Settings. For example, consider a scenario where a regional format isn’t defined for a customer. In this case, when you print documents associated with the customer, the Report.FormatRegion property won’t have a specific regional format set. Consequently, Business Central will turn to the regional format setting in My Settings as a fallback. While My Settings had a more prominent role in earlier versions, its current function is to step in when no alternative settings are available.

By using this order of priority, Business Central ensures that the report output language and format are based on the most relevant and specific configurations. This approach gives you greater control over language and format customization for individual reports. Ultimately, this feature streamlines the reporting process, making it more efficient and user-centric.

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Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs. Many sellers have long relied on highly manual and disjointed processes that involve a mix of email, spreadsheets, and customer relationship management (CRM) tools. But following manual processes and switching between sales tools and spreadsheets can waste valuable time that sellers need to build relationships with customers and close deals. According to the latest Microsoft WorkLab research, 78 percent of sellers would be happy to have some help from AI to make their everyday tasks—like sending follow-up emails or tracking sales—easier. That is why we’ve been busy building a vision for sales-specific AI to help increase seller productivity and success.

Today, we’re excited to share that Microsoft has been recognized again as a Leader within the 2023 Gartner Magic Quadrant for Sales Force Automation Platforms* for the thirteenth consecutive year. In this year’s report, Microsoft is positioned furthest in Completeness of Vision.

Our strong vision and approach with Microsoft Sales Copilot by fusing collaboration experiences with CRM platform data and generative AI capabilities allows sellers to spend more time focused on engaging with their customers.

Empowering sellers through automation and intelligence

Microsoft Dynamics 365 Sales enables sellers to close more deals and meet customer needs with the help of next-generation AI and real-time insights. Sellers have everything they need in their app of choice to engage with customers, including historical data and access to subject matter experts. Using data, sellers can achieve more consistent sales interactions from creating a lead to closing a sale, predict how much revenue they will generate in a given timeframe, automate repeatable processes and define sales best practices, and promote products and services with targeted marketing campaigns. Additional sales enablement features include adaptive guidance for next best steps based on actionable insights, AI-guided selling features like the sales assistant and conversation intelligence to help build stronger customer relationships, and predictive scoring models to prioritize leads and opportunities for increased conversion and win rates. Sales managers can also get intelligent insights into how their sales team members are performing, so they can provide proactive coaching to improve their teams’ overall performance.

With Microsoft Sales Copilot, which is included with Dynamics 365 Sales Enterprise and Premium licenses, we have established a vision of CRM platform by fusing collaboration experiences with CRM platform data and generative AI capabilities to help sellers reduce mundane tasks and personalize customer relationships even further. Powered by Azure OpenAI Service, Microsoft Sales Copilot features built-in responsible AI and enterprise-grade Azure security. Sellers can access Copilot in the tools where they’re working, whether that’s Outlook, Microsoft Teams, or Dynamics 365 Sales. Microsoft Sales Copilot also connects to Salesforce for instant data syncing. Sellers can use Copilot to automate tasks or view email or meeting summaries, helping them save time on daily tasks and spend more time with customers. AI-powered, real-time insights including customer summaries, recent notes and customer news, and highlights of any issues or concerns help sellers enter customer meetings fully prepared to focus on key items. And to help sellers follow up after those meetings, Copilot can generate AI-assisted content and recommendations, such as customer-specific emails using data from their CRM platforms and Microsoft Graph.

Providing sellers with access to customer data in one place is key to helping ensure their success. Microsoft Dynamics 365 utilizes Microsoft Dataverse to store CRM platform data, which enables customers to securely store and manage data used by business applications. By using a platform solution to simplify and unify sales processes, sellers benefit from products built to talk to each other. Dynamics 365 Sales works seamlessly with technologies including Microsoft 365, Microsoft Power BI, and LinkedIn to enhance and extend capabilities for sellers. This means that sellers can continue to use familiar tools, which helps to simplify user adoption and lower overall total cost of ownership (TCO) and IT costs—a priority for many organizations in today’s economy.

Organizations can leverage the power of the full Microsoft Cloud to help sellers succeed. Dynamics 365 Sales natively integrates with Teams to create open lines of communication for collaborating and aligning on work items across marketing, sales, and service departments. With automatic data syncing between Microsoft 365 apps and Dynamics 365 Sales or other CRM platforms, sellers can also surface customer and opportunity information directly in Teams and Outlook, which minimizes context switching and data loss. In addition, sales operation leads and managers can use Power BI to further analyze trends and build reports. And Microsoft Power Platform enables sellers to automate workflows, create apps, and analyze data to increase agility and innovation.

Helping to ensure our customers’ success

Investec, a global financial services company, set out to help its client-facing teams listen directly to customers and build more valuable relationships. This made conversation intelligence in Dynamics 365 Sales appealing because it automatically transcribes sales calls and analyzes the content, sentiment, and participants’ behavior. Conversation intelligence takes advantage of Microsoft advancements in AI and natural language processing to automatically extract meaningful insights from sales calls. With these insights, Investec can review salespeople’s conversation styles, help coach individuals on best practices, keep track of sales conversations, build stronger client relationships, and ultimately keep track of sales conversations, and build stronger client relationships. With Dynamics 365 Sales, Investec automatically incorporates conversation intelligence data across its customer engagement platform, saving time on manual entry, reducing overhead, and building a comprehensive customer view.

MAPEI, a global leader in adhesive, sealant, and chemical product manufacturing, was using 90 different customized CRM systems across 57 countries when it decided to consolidate into a single, centralized system. Migrating to Dynamics 365 Sales helped MAPEI simplify internal processes for its employees and provide more proactive service to customers. Today, MAPEI salespeople can build strong relationships with customers, make data-driven decisions, and close deals faster. The service also helps salespeople track customer accounts and contacts, track sales from prospect to purchase, and better qualify leads to assure they are spending time on the most impactful opportunities.

Microsoft named a Leader by Gartner

Microsoft is recognized again as a Leader in the 2023 Gartner Magic Quadrant for Sales Force Automation Platforms for the thirteenth consecutive year.

Read the report

Learn more about Dynamics 365 Sales

We’re excited to have been recognized as a Leader in the Gartner Magic Quadrant and are committed to providing innovative sales force automation platform capabilities to help our customers accomplish more.

Read the 2023 Gartner Magic Quadrant for Sales Force Automation Platforms report.

Learn more about:

• Dynamics 365
• Dynamics 365 Sales
• Microsoft Sales Copilot

Contact your Microsoft representative to learn more about the value and return on investments, as well as the latest offers—including a limited-time 26 percent savings on subscription pricing for Dynamics 365 Sales Premium.

__________________________________________________________________________

Source: Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Ilona Hansen, Steve Rietberg, Varun Agarwal, Guy Wood, 5 September 2023.

*Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft.

The post Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms appeared first on Microsoft Dynamics 365 Blog.

Join us at the second annual Power Platform Conference, sponsored by Microsoft, October 1-6 in Las Vegas! Discover, connect, and explore in-person across keynotes, sessions, breakouts, and more – dedicated to Microsoft Power Platform—Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents—and Dynamics 365 applications; and featuring the latest on AI-infused experiences, including Copilot. You don’t want to miss this unique opportunity to learn directly from leaders and community experts!

Learn more below and register today for updates leading up to the event. We look forward to connecting with you in Las Vegas!

Power Platform Conference at-a-glance

WHAT: The 2^nd annual Power Platform Conference, featuring more than 100 speakers, 140+ sessions, 18+ workshops, and 35+ exhibitors. This is your opportunity to connect – and reconnect – with users from around the world, build personal and professional relationships, and gain valuable insight into what’s new and next for Microsoft’s business applications – including AI.

WHERE: MGM Grand, Las Vegas, Nevada

WHEN:  Kicking off October 1 and 2 with pre-conference workshops, the event runs October 3-5. 2023, ending with post-conference workshops on October 6

WHO SHOULD ATTEND: Whether you’re a business leader, IT pro, developer or consultant, you’ll come away with the knowledge and skills you need to modernize your organization. Join thousands of other Power Platform and Dynamics 365 users, MVPs, technical experts from Microsoft and our partner community to gain deep insights, learn directly from Microsoft engineers, develop new skills to level-up in the workplace, and gain best practices to bring a new level of innovation and efficiency at your organization. You’ll also get a sneak peek at the latest updates and future roadmaps, see live demos, and get a chance to ask questions directly to the experts.

WHAT TO EXPECT: The learning-packed days feature more than 140 activities presented by Microsoft team members, Microsoft MVPs. and community experts—including:

• Keynotes from thought leaders at Microsoft, who will provide insight into the future of Dynamics 365 and Power Platform. Featured speakers include Charles Lamanna, Corporate Vice President, Business Applications & Platforms; Thomas Dohmke, Chief Executive Officer, GitHub; Sumit Chauhan, Corporate Vice President, Office Product Group; and Arun Ulagaratchagan
• Corporate Vice President, Azure Data.
• Specialized sessions designed to deliver skills and best practices that be applied right away, including these sessions for Dynamics 365 users:
  • 10 Fantastic User Adoption Tips for Dynamics 365 CRM
  • How Supply Chain Center Unlocks the Power Platform
  • Extending Dynamics 365 Customer Engagement First Party Apps with Power Automate
  • What the Avengers Taught Me About Working with Dynamics 365 Developers
  • Revolutionizing Dynamics 365 Customer Service with Generative AI
  • Dynamics 365 Copilot Extensibility
  • Introduction to Dynamics 365 for the Microsoft 365 Guy / Gal
  • Unveiling the Magic: Inside Copilot in Dataverse, Empowering Low-Code Makers
  • Power Platform Release Planner – Your New Superpower!
  • Enable Context Sensitive Support and Training in Dynamics CE and Reduce Your Support Costs
  • And many more!
• Workshops, taking place on October 1, 2 and 6 provide in-depth, hands-on learning to equip you in a range of skills. View the full workshop schedule.
• Live question and answer panels, as well “ask the expert” breakout sessions—your opportunity to connect directly with experts at Microsoft.

Don’t delay—register for the Microsoft Power Platform Conference and reserve your hotel room at the MGM Grand today. We can’t wait to see you in Las Vegas!

The post Extend your Dynamics 365 skills at the second Power Platform Conference this October in Las Vegas appeared first on Microsoft Dynamics 365 Blog.

In today’s fast-paced sales landscape, staying ahead of the game is more crucial than ever. Sales teams aiming to close deals swiftly understand the importance of real-time opportunity information. But let’s be honest, obtaining a straightforward Opportunity summary can be quite the challenge. Vital details are often scattered across various applications and documents, making it a time-consuming endeavor to compile a concise and up-to-date opportunity snapshot. However, there’s a game-changer now available within Microsoft Sales Copilot, and it comes in the form of AI-powered Opportunity summaries. In this blog, we’ll dive into how deal teams can revolutionize collaboration and keep the focus on valued customers. Say goodbye to information overload and hello to seamless teamwork!

Stay informed: AI-generated Opportunity summaries

Sales Copilot makes it easy for sales team members to stay up to date on opportunities by providing AI generated summaries of the latest opportunity information. Sellers see this information in a Deal room Collaboration space in Microsoft Teams, which is set up to collaborate and stay connected on opportunity-related activities. The Opportunity summary includes details such as sales stage, budget, closing date, and latest activity saved in opportunity notes. These summaries not only provide time saving benefits, but also help the sales team gain a shared understanding of the opportunity status. This shared perspective enhances their ability to collaborate effectively, particularly when addressing customer needs and managing deals efficiently.

Enhancing team collaboration: comprehensive access to opportunity details

For Dynamics or Salesforce organizations that have created a Deal room in Microsoft Teams, the Opportunity summary is instantly displayed after setup. Members of the deal team will find a complete summary that shows information from relevant CRM opportunity fields like sales stage, budget amount, estimated close date, parent account name, primary contact name, and more. Any important notes added to the opportunity are also included in the latest activity summary.

This AI-generated summary offers the sales team a clear overview of the opportunity and helps them save a lot of time and work better together, focusing on the most important things with the latest information available.

Whether new team members join the deal room or existing ones seek real-time updates, accessing this summary is effortless. By issuing the command “@Sales Copilot show Opportunity summary” within Deal rooms, or alternatively, by generating the Opportunity summary through the “@Sales Copilot Help” options, individuals can promptly tap into the most pertinent details of an opportunity.

Activate AI summaries via Sales Copilot admin settings

Dynamics and Salesforce administrators can enable AI-generated Opportunity summaries in Deal rooms by accessing the Sales Copilot admin settings in Sales Copilot app in Microsoft Teams. Within the admin settings, simply toggle on the Copilot option in the ‘Set up Copilot AI features’ page.

Once the Copilot toggle is enabled, the Opportunity summary is generated using the following CRM fields from the opportunity record: 

• Opportunity name 
• Opportunity ID  
• Created On  
• Estimated close date  
• Sales stage  
• Budget amount  
• Description  
• Parent Account name  
• Primary contact name 

Content under the Latest activity section is generated from the summary of the last three notes added to the opportunity record. 

Next Steps

New to Sales Copilot? Sign up here: Microsoft Sales Copilot

Learn more about Opportunity summaries in Deal rooms: View opportunity summary | Microsoft Learn

Learn more about Collaboration spaces and Deal rooms: Introducing Collaboration spaces for sales teams

The post Streamline your sales workflow: How AI-powered Opportunity summaries transform collaboration appeared first on Microsoft Dynamics 365 Blog.

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications. Since then, more than 63,000 organizations have experienced Copilot features in Microsoft Dynamics 365 and Microsoft Power Platform first-hand, empowering marketing, sales, and customer service teams in new ways to improve experiences across the customer journey.

Copilot is designed to help people do their very best work—and we’re seeing real value to support this vision. Today, I’m excited to share the most widely used scenarios and performance metrics from employees at Microsoft and leading organizations using Copilot capabilities across the customer journey. These stories and insights showcase what’s possible when employees are assisted by AI in the flow of work—helping them to boost productivity, perform tasks more efficiently, and focus on what matters most.

Transforming customer experience in the age of AI

Sellers, service agents, and marketers share a common goal: developing exceptional customer experiences that ultimately impact the bottom line. In July, we introduced the next wave of Copilot and AI capabilities to deliver connected customer experiences—from within Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Insights, all the way through to the customer interactions in Outlook and Microsoft Teams powered by Microsoft Sales Copilot. With Dynamics 365 Copilot and Microsoft Sales Copilot, marketers can use everyday language to create relevant and targeted campaigns and brainstorm creative copy; sellers can move from one customer call and email to the next with relevant context on the opportunity at their fingertips; and service agents can become super agents with the help of AI to serve up relevant information to close customer cases more quickly.

Assisted by Dynamics 365 Copilot, Microsoft Support team resolves more cases faster, with less effort

At Microsoft, we’re also leading our own AI-first transformation and, since April, have been using Copilot capabilities in Microsoft Dynamics 365 Customer Service within our Customer Service and Support (CSS) team—one of the largest customer service organizations in the world. Today, we can share how Copilot has impacted the way agents work to resolve support cases, and the impact on their efficiency and productivity.

Microsoft’s Office of the Chief Economist, in partnership with the Dynamics 365 product group, evaluated how Copilot in Dynamics 365 Customer Service has impacted agent productivity since April. The initial results shared here reflect those of 11.5K agents, with 6.5K agents who used Copilot and the control group of 5K agents who did not use Copilot.

The findings demonstrate how Copilot can support agents of all experience levels in their workflows to increase efficiency and quality of customer engagements. Key results included:

• Expedited agent onboarding. High turnover rates are common for service teams across industries, placing a burden on organizations to onboard new agents to be productive quickly. Copilot has been particularly effective in helping newer agents who don’t have years of experience or institutional experience get up to speed and find relevant information more quickly, the study found. Specifically, for low-severity chat cases in one area of our commercial support business, we observed a 12 percent reduction in average handle time—the time actively spent on resolving a customer case.
• More cases resolved faster—without peer assistance. In the most productive scenario, the study found that in one support business, 10 percent of cases that normally require collaboration with peers were resolved independently. This means fewer customers had to experience being put on hold.

Direct feedback from Microsoft Support agents reveals how Copilot improves interactions with customers:

• “Just wanted to share my gratitude to Copilot as a person who always struggles to wrap up wording before sharing with the customer—amazing time and pain saver for me!”
• “[A] customer switched language mid-chat from English to Spanish. Copilot enabled me to continue to solve the problem regardless of the language shift.”
• “I used Copilot to help a customer and got CSAT [customer satisfaction score] 5 out of 5. Their feedback was, ‘Very informative and to the point.’”

While the study captures just the first few months of AI-assisted service within the Microsoft Support organization, the results should encourage other organizations looking to optimize service operations with AI. The findings offer a glimpse of efficiencies and productivity gains that other organizations might experience when using Copilot. Read more details about the Microsoft Support team’s experience with Copilot on Microsoft Source. For the full story and video testimonial about the team’s transformation journey, check out the case study.  

In addition to performance metrics, Microsoft employees provide feedback to the development team, helping to ensure every new capability provides the best possible benefit for users. This step is crucial as we roll out new features across Dynamics 365 Copilot—including a feature available today. Copilot summarization, now generally available, helps agents to quickly review the details of a case without sifting through notes, chat transcripts, and emails. This feature generates automatic conversation summaries, helping service agents to quickly understand highlights of a case—such as key customer problems and steps that agents took to resolve the case.

The Copilot summarization feature joins a host of upcoming Copilot capabilities for service teams, from the call center to field service professionals. View the release plans for Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service for details. 

Service organizations expect Copilot to help deliver new levels of agent productivity and customer experiences

In addition to the early results from the Microsoft Support team, we’re hearing directly from leading organizations getting an early start with Copilot in Dynamics 365 Customer Service.

Prada Group, a global leader in luxury brands, is using Copilot to improve experiences for its discerning customers. “We’re excited to be one of the early adopters of the new Dynamics 365 Copilot AI tool,” shared Francesco De Giampaulis, Global Client Service & e-Commerce Payment Gateways and Anti-Fraud Manager, Prada Group. “By integrating it with our Knowledge Base and other internal sources, Copilot will assist our Client Service Advisors speeding up the onboarding process, offering a fast and smooth assistance to our customers, saving time searching for answers and focusing on providing a great experience, including suggestions for the right product or look.”

One of the leading investment management and advisory services, Vanguard Group, shared its initial experiences with Copilot. “Vanguard is utilizing Dynamics 365 Customer Service to support its agents in client service and knowledge management scenarios, as well as a custom bot to manage customer inquiries via its website,” explained Grant Pharez, Microsoft Dynamics 365 Specialist at Vanguard. “We are seeing promising results in testing the generative AI capabilities in these applications to help our customer care teams and self-service customer applications deliver exceptional service.”

Sellers reach new levels of productivity with Microsoft Sales Copilot

Concurrent to the Microsoft Support team’s experience, Microsoft deployed Microsoft Sales Copilot (previously Viva Sales) to 10,000 sellers within its sales organization. Early results show that 85 percent of surveyed sellers report completing one or more tasks faster, and 70 percent claim that Microsoft Sales Copilot helps them improve productivity.

Organizations like Securitas, a leading provider of custom security and guarding solutions, are noting the ability for sellers to focus time on what matters most. “Opportunity summary in Microsoft Sales Copilot is a huge and important leap in our direction to save more time for our sales personnel,” said Philip Eklund, Vice President, Client Engagement Services, Securitas. “With this capability in the hands of our sellers, they can spend more time equipping organizations with best-in-class security solutions to help make our world a safer place.”

Sellers using Microsoft Sales Copilot benefit from AI capabilities that help streamline the workday. Features slated for general availability in September and October include AI-generated preparation notes for customer conversations and opportunity and lead summaries. In addition, Microsoft Sales Copilot improves teamwork and knowledge sharing, providing sellers with collaboration spaces in Teams that integrate with CRM data and contact cards that surface CRM records directly in Microsoft 365 apps. View the release notes for Dynamics 365 Sales and Microsoft Sales Copilot for details. Get the e-book, “The AI Advantage: Driving Sales Performance with Next-Generation Tools”, which details how AI supports sales teams throughout the day. 

Marketers surface deeper insights, optimize customer journeys with Copilot

Like sales and service professionals, marketing teams using Copilot in Dynamics 365 Customer Insights report tangible business benefits. TTEC Digital, a global customer experience (CX) technology and services company and Microsoft Gold Partner, shared how Copilot democratizes marketing tasks. According to Karl Phenix, VP at TTEC Digital, “Copilot in Customer Insights makes marketing employees more comfortable in doing complex tasks such as segmentation, which previously required specialists such as data scientists.” Karl added that “Copilot frees up time by generating emails in minutes, so marketing employees can do more to drive sales activities and accelerate the pipeline.”

Copilot features now generally available help marketers to deliver a consistent brand narrative and customer experience. Marketers can craft email content by prompting Copilot to curate content, change the tone and voice, or adjust the length of the copy. Available in preview, marketers can also create customer journeys simply by describing actions at each step, such as: “When a contact registers for an event, send a thank you email.” In fact, 59 percent of Dynamics 365 Customer Insights customers* have used Copilot when creating segments and 36 percent of customers used Copilot to ask questions to uncover customer and business insights. View the release notes for more details.

Start transforming customer experiences with Dynamics 365

Dynamics 365 is a complete suite of CRM and ERP applications that helps you manage your businesses across sales, marketing, service, finance, and supply chain.

Dynamics 365 Copilot is the world’s first AI copilot integrated into CRM and ERP applications in the cloud. Unlike other solutions, generative AI features are included in Dynamics 365 subscriptions for enterprise customers at no additional charge.

Take a guided tour of Dynamics 365 applications and get started today with a free 30-day trial.

View the Dynamics 365 licensing guide to choose options that suit your business, and contact your Microsoft representative to learn more about the value and return on investments, as well as the latest offers—including a limited-time 26 percent savings on subscription pricing for Dynamics 365 Sales Premium.

If you are a Dynamics 365 customer, use Copilot capabilities today. Visit the Dynamics 365 release planner to view features coming soon and available to try now.

Copilot in Dynamics 365 and Power Platform

Copilot features are empowering marketing, sales, and customer service teams in new ways.

Read how

*Dynamics 365 Customer Insights customers that have access to copilot capabilities, US only, based on telemetry data.

The post From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing appeared first on Microsoft Dynamics 365 Blog.