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Today, we announced Microsoft 365 Copilot—your copilot for work. Copilot combines the power of large language models with your data in the Microsoft 365 apps and Microsoft Graph to turn your words into the most powerful productivity tool on the planet. And it does so within our existing commitments to data security and privacy in the enterprise.
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It’s the dawn of a new era in customer experience where AI is transforming the way businesses connect with their audiences. Microsoft is proud to be at the forefront of this shift, using Azure OpenAI Service to empower marketers with new levels of efficiency and effectiveness. With Copilot in Microsoft Dynamics 365 Marketing and Dynamics 365 Customer Insights, marketers can now take advantage of the latest next-generation AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content. These cutting-edge features increase productivity that could have taken hours or weeks to produce, empowering anyone on your team to uncover new data insights and create high-quality email content.
At Microsoft, we believe every business should have the ability to harness the power of next-generation AI. That’s why we’re excited about Copilot in Dynamics 365 and Azure OpenAI Service enabling our customers to do more with less by using these new technologies to be more productive. This is just the beginning, and we can’t wait to see where this technology will take us in the future. Here are just a few of the Copilot capabilities we will release in public preview in the coming weeks within Dynamics 365 Marketing and Customer Insights.
Discover more about your customers, faster
Today, customers expect hyper-personalization from the brands they interact with, which requires marketers to have a deep understanding of their customers. However, this knowledge is often locked away in data platforms and managed by data and analytics teams. Accessing this data and analyzing it using SQL queries can take weeks, delaying marketers from delivering the personalized experiences that customers demand.
The exciting new Copilot feature in Dynamics 365 Customer Insights allows data analysts and marketers to engage directly with customer data using natural language. This saves time for data analysts, allowing them to type the query in their own words instead of identifying the query in SQL. This feature democratizes access to insights, allowing marketers to ask questions using everyday language and receive instant answers, without needing to have the knowledge of SQL programming. With simple prompts, marketers can explore, understand, and predict customer preferences and needs in near real time, reducing the reliance on the data and analytics team to provide them with the customer insights they need.
Copilot enables marketers to create targeted customer experiences and interactions that are informed by data-driven decision making. With access to the natural language data discovery feature in Customer Insights, they can build confidence by validating and discovering customer insights for their marketing strategies. For example, a marketer can ask Copilot how many of their customers fit the profile of currently residing in Washington, DC, who are over the age of 25, who have also attended a promotional event in the last six months. With just a few clicks, Copilot will present the results of their query, including the number of customers that match the attributes or behaviors, as well as other useful information such as the customer lifetime value, product preferences, or average purchase price. Copilot in Dynamics 365 Customer Insights removes the barrier of needing to craft queries in SQL to get a deeper understanding of customers, enabling marketers to speed and scale the delivery of hyper-personalized experiences that customers expect.
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But that’s not allthe work to target the right audience just got easier for marketers, as they can now bypass the time-consuming process of manually building customer segments. With query assist, a new Copilot feature in Dynamics 365 Marketing, marketers can take the guesswork out of targeting the right audience by simply describing the segment in their own words. From there, query assist builds the segment that meets the marketers’ request and enables them to quickly review and modify the list before their next email campaign.
Previously, marketers had to rely on that one person in the company who understands data models and queries to create the target segment. With generative AI targeting, marketers can now quickly go from planning to execution.
Craft captivating content with ease
Finally, we are excited to share the release of our other Copilot in Dynamics 365 Marketing capability, content ideas, which harnesses next-generation AI to offer unparalleled assistance to marketers in their content creation efforts. Content ideas uses AI to generate content, allowing marketers to save time while still providing engaging and relevant emails for their target audience.
To create this powerful capability, we spent more than 10 months working with hundreds of preview customers, gathering and analyzing marketing emails from the public domain to tune our AI model. The result is a highly accurate and reliable content idea engine that uses Azure OpenAI Service to generate content ideas that marketers can easily edit, personalize, and send to their customers. With the Copilot content ideas feature, marketers can spend less time on copywriting and more time on strategic marketing efforts.
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The benefits of using Copilot in Dynamics 365 Marketing and Customer Insights are clearreduced time spent on marketing tasks, improved efficiency, and higher quality content that connect marketing teams with their customers. And let’s not forget the excitement of working with cutting-edge technology that’s paving the way for a new era of marketing.
Join the waiting list for the Copilot in Dynamics 365 Customer Insights preview today. And visit Dynamics 365 Customer Insights to learn more about our customer data platform and sign up for a free trial.
Finally, to learn more about the depth and breadth of all the new Copilot features that are bringing next-generation AI to every line of business across Dynamics 365, please check out our announcement blog.
This article is contributed. See the original author and article here.
We’re entering the era of next-generation AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space. AI is profoundly changing how customers engage with businesses and how agents provide exceptional service to them.
From a service perspective, customers expect fast, accurate answers to their questions, and personalized help when they contact a business. Meanwhile, businesses are under pressure to provide exceptional customer service with fewer resources. Legacy ways of integrating multiple-point solutions for customer service do not work. The time to embark on a digital transformation journey is now. Choosing the right AI-powered customer service solution for that journey, empowering customer service agents with AI, and reducing costs has never been more important.
We’re excited to launch Copilot in Dynamics 365 Customer Service, which provides agents with real-time AI-powered assistance, developed in alignment with our responsible AI principles and standards. Copilot helps agents resolve issues faster, handle cases more efficiently, and automate time-consuming tasks so they can focus on delivering high-quality service to their customers. In a nutshell, Copilot can help every agent to become your best agent.
With just a click of a button, Copilot empowers any agent to obtain the most relevant answer to any complex question that a customer may have and deliver a tailored response to the customer in real time using chat messages and emails. Copilot is available to agents as part of their natural flow of solving problems using Customer Service workspace. It’s like having an expert at your fingertips, always ready to assist.
Let’s take a closer look at the ways Copilot revolutionizes customer service and enables agents to deliver fast and relevant resolutions to customer problems.
Make every customer service agent a superagent
Today, when agents get a question from a customer that they can’t answer immediately, they typically search multiple internal knowledge sources or try to find an internal expert to consult with. The amount of time it takes to read through search results, find the right solution, compose a response back to the customer, and resolve the case is often lengthy.
Now, agents can chat with the next-generation AI-powered Copilot in Dynamics 365 Customer Service right within Customer Service workspace. Copilot can diagnose customer problems, use the organization’s internal knowledge and vast amounts of data from trusted websites, and supply the agent with an appropriate solution to give to the customer.
Copilot analyzes customer data to identify patterns, anticipate customer needs, and make suggestions to the agent on how to best handle each interaction. With this powerful tool at their disposal, agents can handle more queries in less time, increasing efficiency and improving the overall customer experience. Since agents are always in the loop every step of the way, they are in full control of using AI to drive their productivity. Agents can verify the responses, check the resources, and personalize the message to match the customer’s specific needs to ensure their satisfaction and optimal experience.
Answer customer questions fast across channels
In today’s fragmented contact center solution space, agents are often inundated with multiple messages on different channels of engagement. They are overwhelmed by multitasking and context switching, often wondering how they can keep up with overflowing incoming requests.
With omnichannel capabilities in Dynamics 365 Customer Service, customer service agents get a streamlined view of incoming chats from a variety of channels (such as Apple Messages for Business, Google Business Messaging, text messages, and WhatsApp) integrated with case management. Agents can now use Copilot in Dynamics 365 Customer Service, which intelligently parses information from the conversation and contextualizes it with organizational and customer data. Furthermore, Copilot keeps track of historical interactions, and uses all of that information to recommend a tailored, helpful answer that agents can review before they respond. Customers get the best service, regardless of their choice of channel.
Send expertly crafted customer service emails
For agents who receive questions via email, Copilot in Dynamics 365 Customer Service can help create relevant and personalized email responses in seconds. Copilot provides agents with predefined prompts based on what the agent is trying to do, such as “suggest a call”, “request more information”, “empathize with feedback”, or “resolve the customer’s problem.” Agents can also provide their own custom prompt for more complex issues.
Normally, agents may spend many minutes or hours researching and composing a detailed email with all the necessary information. With Copilot, agents get a composed email response in an instant that they can review and send.This model drives unparalleled productivity for the agent and delivers personalized service for the customer.
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Enrich self-service with AI-powered conversational assistance
Dynamics 365 Customer Service now offers a powerful conversational experience with Power Virtual Agents, boosted by next-generation AI capabilities. Customers can get relevant answers to their questions immediately from intelligent conversational bots that use trusted websites and internal data. Enterprises also have the choice of using Nuance as an on-ramp for their digital transformation journey. Nuance announced new AI capabilities in Nuance Mix. Dynamics 365 Customer Service, together with Microsoft Teams, Microsoft Power Platform, Nuance, and Microsoft Azure, deliver truly transformative experiences for both agents and customers through the contact center.
Next-generation AI that is ready for enterprises
Azure OpenAI Service offers a range of privacy features, including data encryption and secure storage. It also allows users to control access to their data and provides detailed auditing and monitoring capabilities. Dynamics 365 is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.
AI solutions built responsibly
We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.
Try Copilot in Dynamics 365 Customer Service
Sign up for the limited preview of Copilot in Dynamics 365 Customer Service. This preview is available for instances in North America using the English US language.
Microsoft Business Applications Launch Event
On April 4, discover innovations across Microsoft Dynamics 365 and Microsoft Power Platform at a digital event.
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Automating the deployment and configuration of Warehouse Management can be more efficient for big-scale deployments if you have a lot of devices to manage. One solution for this is using a mobile device management (MDM) solution such as Microsoft Intune, but not limited to it. To learn general information about using Intune to add apps, refer to the guide Add apps to Microsoft Intune.
Mobile Device Management (MDM) Perquisites
This article provides a demonstration of the practical deployment with Intune. It is imperative to ensure the availability of the following resources:
Each MDM solution offers several methods for delivering an application to end devices, including delivering app binaries or from app stores. The preferred delivery method is through app stores, as it is simple and offers the most convenient way to receive updates.
Here is an example of how to configure it on Intune portal.
Android
Add the Warehouse Management app with Add button in the Apps -> Android section.
Select app type as Managed Google Play app. Use your Google account to log into Google Play, it requests only once the first time. In the window that opens, find Warehouse Management then click the Approve button and then the Sync button.
In the list of applications, select Warehouse Management, in the page that opens, select Assignments -> Edit.
On the assignments page, select the user groups for which this application is intended and save.
Windows
The setup process for Windows apps is like Android, except for selecting an app from the Microsoft Store.
Add a new app with Add button in the Apps -> Microsoft Store app (new).
Search for Warehouse Management
Apply user assignments.
Managed Configuration
The Warehouse Management app (available from version 2.0.41.0+) enables connection settings to be import as a managed configuration through an MDM solution, and the same ConnectionsJson configuration key is shared across all platforms.
Remember that it is necessary to have a single connection set as the default (IsDefaultConnection=true) for the first time the application instantly connects to the backend. If this is not done, the user will have to manually choose the initial connection from the available options.
Here is an example of how to configure it on Intune portal.
Android
On the Apps tab, select App Configuration policies -> Managed devices.
Define a name, platform, profile, and app.
To create an app configuration policy, you need to grant the following permissions: Camera, External storage (write), and External storage (read). Then, add a configuration key and choose the ConnectionsJson option from the dialog box that appears. Insert the contents of the Connections.json file as the value of the ConnectionsJson key. Finally, proceed to the subsequent steps and assign the relevant user groups.
Windows
The Warehouse Managed for Windows requires a slightly different approach to deliver managed configuration. Navigate to the Devices section and choose Windows. This is where you will be able to view your Windows devices. Then, move to the Configuration Profiles section and create a custom profile by using templates for the Windows 10 platform.
Define a name.
In the Configuration settings step, add a new OMA-URI Setting and complete all necessary fields. Enter “./User/Vendor/MSFT/EnterpriseModernAppManagement/AppManagement/AppStore/Microsoft.WarehouseManagement_8wekyb3d8bbwe/AppSettingPolicy/ConnectionsJson” in the OMA-URI field and insert the contents of your Connections.json file in the Value field. Finally, proceed to the subsequent steps and assign the relevant user groups.
Certificate-based authentication
Certificate-based authentication is widely used for secure and efficient method of authentication. In mass deployment scenarios, it is advantageous due to its ability to provide a secure access alongside the simplicity of certificate deployment to end devices. This helps in reducing the risk of security breaches, which can be a significant concern in large-scale deployments.
To use the Warehouse Management mobile app, you need to have the certificate stored on each device. If you’re using Intune to manage your devices, you can find additional instructions on how to handle certificates for authentication in the Use certificates for authentication in Microsoft Intune guide.
To utilize a Certificate-based authentication approach, you must obtain a self-signed certificate (.pfx) either through the Windows Server Certificate Authority or by using PowerShell. It’s important to ensure that the certificate is exported along with its private key and protected by a password.
The objective is to transfer the PFX certificate (.pfx) with the thumbprint specified in the ConnectionsJson to the target devices. To achieve this, utilize the PKCS imported certificate configuration profile, as it enables the delivery of the same certificate across devices.
Certificate import
Create App registration in Azure Active Directory for PFXImport Powershell
Create new client secret on Certificates & secrets tab.
Add and configure Mobile and desktop applications on Authentication tab.
Build PFXImport
Download Visual Studio 2022.
Download PFXImport Powershell Project from GitHub.
Open PFXImportPS.sln file, switch it to release mode, and build the project. You can find additional information by following the link.
Dedicated machine for Certificate Connector
Start up the designated machine and carry out all subsequent actions on it.
Copy your self-signed PXF certificate to the Certificate Connector machine.
Copy the project binaries to the machine. (~Intune-Resource-Access-developsrcPFXImportPowershellPFXImportPSbinRelease)
Modify IntunePfxImport.psd1 in Release folder file with data from App registration.
To install the Microsoft Intune Certificate Connector, locate the installation file under the Tenant administration tab in the Endpoint Manager.
To install the Certificate Connector, transfer the installation file to the designated machine where it will be used and then run the file. During the installation process, be sure to select the “PKCS imported certificates” checkbox. Then sign into your Azure AD account using an admin user. As a result of successful installation, you will see a green checkmark on the Endpoint Manager page. You can find additional information by following the link.
Import certificate with PFXImport Powershell
Run Powershell Terminal as administrator on the Certificate Connector machine.
Change folder to PFXImportPowershell release folder.
Additional information is available at the following link.
Troubleshooting: Use Windows Event Viewer to review the Certificate Connector logs.
Endpoint manager portal configurations
To create a new configuration profile, the process is the same across all platforms. Start by going to the Device tab, selecting the desired operating system, and clicking the “Create profile” button. Then, select “PKCS imported certificate” as the profile type (If the operating system is Android, also select the “Android Enterprise platform” option). Give the profile a name and description in the next step.
In the following step, choose “S/MIME Encryption” as the “Intended purpose” and finalize the process by assigning it to a user group (If the operating system is Windows, also select the “Enroll to Software KSP” option).
Use the configuration profile details page to validate the result.
Another way to verify is to inspect the end devices. You can check the certificates using:
the “Manage user certificates” option on Windows, or
an app like “My certificates” to view installed certificates on Android. Please note, this app needs to be installed in the same way and the same work profile as Warehouse Management to access certificates distributed from Intune.
End Device Enrolment
Devices can be enrolled with the Company Portal app, depending on the type of device and platform, and these enrolment programs provide access to work or school resources. Enrolment involves registering with Microsoft Intune and applying organizational policies for security. The Company Portal app is accessible on multiple devices.
This article is contributed. See the original author and article here.
Inaccessible content is everywhere in the digital world. Today, we’re introducing Accessibility Assistant in Microsoft 365 to help creators produce more accessible content with less effort, all in the flow of work.
This article is contributed. See the original author and article here.
Introducing the world’s first AI copilot in both CRM and ERP
Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functionsfrom sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we’re introducing the world’s first AI copilot natively built-in to both CRM and ERP applications.
Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actionsjust by describing what’s needed.
Copilot features are in preview across Dynamics 365 applications and Microsoft Viva Sales. View demos of the capabilities, as well as learn how to access the previews, below.
Copilot in Microsoft Dynamics 365 Sales and Viva Sales
Many sales teams struggle to scale seller experiences. AI can help any sales organization to be more productive and effective, enabling them to automate the sales process and know customers more deeply.
Microsoft Viva Sales, which is included in Dynamics 365 Sales and available for purchase separately for other CRM systems, including Salesforce, revolutionizes the way sellers work by integrating with Microsoft Outlook and Teams to augment a seller’s actions and decisions with AI-powered insights and actions. New Copilot features help sellers save time, boost productivity, lighten workloads, and stay focused on what matters most: connecting with customers and closing deals.
Communicate with customers more effectively with AI-generated emails
Last month, we announced that Viva Sales now generates content suggestions based on customer emails, such as a reply to an inquiry or a request for a proposalcomplete with data specifically relevant to the recipient, such as pricing, promotions, and deadlines. The seller simply selects the option to suit their needs and a reply is generated for the seller to review, edit to their liking, and send. The reply is enriched with the combined data from Microsoft Graphwhich provides access to people-centric data and insights in the Microsoft Cloud and the CRM system (Microsoft Dynamics 365 or Salesforce).
Today we are announcing an updateemail replies will now move into general availability and on March 15, we will add enhancements to create customizable emails. For example, a seller can generate an email that proposes a meeting time with a customer, complete with a proposed meeting date and time based on availability on the seller’s Outlook calendar.
In addition, a new feedback mechanism allows sellers to rate the AI-generated content with a thumbs up or thumbs down, which helps refine and improve future replies. Sellers can also refine generated results by providing a new prompt that creates an updated response that builds on the previously suggested draft and new context.
By auto-suggesting customizable content, sellers can spend less time composing emails and searching for sales data from colleagues and databases.
Follow up with customers promptly with AI-generated meeting summaries
Sellers often spend hours each day on calls with prospects and customersand nearly as much time recapping action items for follow-through. To help with that, conversation intelligence provides automated summaries of key topics, issues, and concerns discussed during the meeting.
Now available for public preview in Viva Sales, the new Copilot feature uses natural language capabilities powered by Azure OpenAI Service to intelligently draft a recap of a call with action items and follow-up dates, based on CRM and meeting data. Summaries can be generated for a range of meeting types in Teams, including multi-participant and internal calls, helping sellers stay organized and on top of critical, content-heavy sales meetings.
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Copilot in Microsoft Dynamics 365 Customer Service
Customer service agents are critical for maintaining customer loyalty, but they often face pressure to resolve multiple customer cases quickly, leading to burnout and decreased customer satisfaction. To address these challenges, agents need tools that can help them streamline tasks across both simple and complex cases, while still providing personalized service that demonstrates their commitment to resolving each issue thoroughly and efficiently.
Now available for limited preview, we’re announcing Copilot in Microsoft Dynamics 365 Customer Servicea range of next-generation AI capabilities that can expedite resolving customer issues and increase satisfaction scores. Copilot provides the agent with 24/7 AI-powered assistance to help them find resources that will help resolve issues faster, handle cases more efficiently, and automate time-consuming tasks so agents can focus on delivering high-quality service to their customers.
Turn service agents into superagents
With Copilot, agents can quickly craft a draft email or chat response to customers with a single click. Copilot understands the context based on the current live conversation; identifies relevant information from trusted websites and internal documents, including knowledgebase articles and previously resolved cases; and crafts a response that the agent can review and send to the customer.
For agents working on emails, Copilot can help create relevant and personalized email responses to customer queries in seconds. Once Copilot synthesizes information and suggests an email draft, agents can review and modify the content before sending it to the customer. Using conversational chat experience, agents can ask Copilot to help diagnose more complex customer issues, discover resolutions, and summarize draft responses with the right tone to the customeracross all communication channels.
With comprehensive and efficient assistance from Copilot, agents can significantly reduce the amount of time spent searching for content and drafting their response, resulting in improved agent productivity and customer experience.
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Enrich self-service with AI-powered conversational assistance
Organizations can provide an even more powerful conversational experience by leveraging Power Virtual Agents, now enhanced with generative AI capabilities and available today in preview. Customers can self-serve and get their needs more easily solved with highly intelligent conversational bots that use trusted websites and the company’s internal data to resolve customer issues. Additionally, with the continued investment in the open, flexible, and composable Microsoft Digital Contact Center Platform, Nuance is announcing new AI capabilities in Nuance Mix. Dynamics 365 Customer Service, together with Teams, Microsoft Power Platform, Nuance, and Azure, deliver truly transformative experiences for both agents and customers through the contact center.
Copilot in Microsoft Dynamics 365 Customer Insights and Marketing
To meet customer expectations, marketers need to deliver personalized marketing experiences across physical and digital channels. The next-generation AI empowers marketers to proactively target any audience segment in lockstep with market trends and customer demand.
Get to data insights faster and easier with natural language
Marketers have traditionally relied on data analysts, leveraging their skillset to write queries in SQL, to uncover insights from their customer datawhich can take weeks for results. With Copilot in Dynamics 365 Customer Insights, marketing teams can engage directly with customer data and discover new information that they may not have been aware of, democratizing access to insights.
With simple prompts, marketers can ask questions using natural language to explore, analyze, and understand customer segment sizes and preferencesno need to be a SQL expert or wait for other teams to process their requests. For example, a marketer might want to identify customers that reside in San Francisco, California, with a high customer lifetime value, who have also made a purchase in the last 90 days. With a few clicks, Copilot produces the results, along with information such as the customers’ average age, product preferences, or average purchase price. These insights can then be configured into a segment to support a campaign. With Copilot, marketers can now get a deeper understanding of their customers in near real-time.
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Market segmentation is an important step to create personalized campaigns based on interests and needs. It also can be a time-consuming process, often requiring knowledge of the complex data structures defined by the marketing database. Query assist, a Copilot capability in Dynamics 365 Marketing, uses Azure OpenAI Service to save time creating or enhancing segments.
Marketers can describe the target audience characteristics by typing a segment description, such as “all contacts under the age of 30 living in New York City.” Rather than manually select data tables, a marketer can simply type a description of the contacts they wish to engage with, and then add the results to the segment builder. By using this simple query approach, marketers can create real-time segments without the need for knowledge of their back-end data, saving hours of time.
Create relevant, compelling, and personalized marketing content faster
Email marketing is a powerful way to engage audiences if the email content is compelling and relevant. Too often, content can begin to feel stale or repetitive over time. Content ideas, a Copilot feature in Dynamics 365 Marketing, inspires marketers by turning topics into suggested copy, helping them move from concept to completion faster.
When editing an email, a marketer can prompt Copilot with up to five key points to get across in the email. The content ideas capability uses Azure OpenAI Service to generate a set of text suggestionsunique content can be used as a starting point when composing marketing emails. It can analyze the organization’s existing emails, in addition to a range of internet sources, to increase the relevance of generated ideas. With Copilot, marketers can save hours of time brainstorming and editing, while keeping content fresh and engaging.
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Content ideas and query assist are both available in public preview today. If you are not a current customer, start a free trial for Microsoft Dynamics 365 Marketing to experience the new Copilot features.
Copilot in Microsoft Dynamics 365 Business Central
Compelling product descriptions in online stores boost sales by making products stand out from the crowd. However, producing consistently engaging descriptions on-demand can be challenging, especially when writing product descriptions for dozens or even hundreds of similar products.
Copilot in Microsoft Dynamics 365 Business Central help small and medium-sized businesses to bring new products to market faster by producing AI-generated product descriptions. This Copilot feature suggests copy for engaging product descriptions, tailored to your brand using a product’s title and key attributes, such as color, material, and size. Easily customize the text to your preferred writing style by choosing the tone and length, and make any needed edits before saving. Business Central customers can seamlessly publish the new product descriptions to their Shopify store with just a few clicks.
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Copilot in Microsoft Supply Chain Center and Dynamics 365 Supply Chain Management
In recent years, many businesses discovered that their current supply chain technologies are ill-equipped for an environment characterized by ongoing disruptions, constraints, and shortages. AI-enabled supply chain management can provide unprecedented visibility and insights, helping to solve disruptions before they happen.
Today we are announcing new Copilot capabilities for Microsoft Supply Chain Center, available to Dynamics 365 Supply Chain Management customers, to better predict and act on disruptions that occur across suppliers, weather, and geographies. Use intelligence from the news module to proactively flag external issues such as weather, financial, and geo-political news that may impact key supply chain processes. Predictive insights surface impacted orders across materials, inventory, carrier, distribution network, and more.
Copilot turns these insights into action with contextual email outreach generated by Azure OpenAI Service to help solve problems in real-time and with ease. With a custom and contextual reply, supply chain managers can save time and collaborate with impacted suppliers to quickly identify new ETAs and re-route purchase orders based on an identified disruption, like a weather event. They can also fulfill high-priority customer orders via an alternate distribution center to ensure they can meet customer demand in full and on time.
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Supercharge the entire customer journey with AIstarting today
With every biannual release wave, Microsoft is enhancing Dynamics 365 applications with new, more powerful AI capabilities to help organizations drive business outcomes, improve operational efficiency, and create exceptional customer experiences.
The capabilities spotlighted today are just the start of AI-powered features to follow across business functions. Stay tuned to this blog, as well as the Dynamics 365 and Power Platform release planner, for further details.
Dynamics 365 Copilot
Interactive, AI-powered assistance across business functions
Microsoft is committed to ensuring that AI systems are developed responsibly and in ways that warrant people’s trust. Learn about our AI principles that empower impactful responsible AI practices at Microsoft, as well as provide a framework for implementing responsible AI practices at our customers’ organizations.
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