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Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Delivering amazing customer experiences and rapid issue resolution across multiple engagement channels is immensely challenging. Without advanced AI and automation—across voice and digital channels—customer journeys meet friction and service reps struggle to work...
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can...
The latest on AI at work: December 2024
Every organization is looking to maximize their AI ROI, and we want to help. Each month, we’ll share how customers are using Microsoft 365 Copilot and agents to transform work and business processes, along with highlights of the latest Copilot innovations. Let’s dig...
Pipeline optimization: How to prioritize and close more deals
While data is often hailed as the key to unlocking business success, the reality for many sales teams is more complex. How do you sift through mountains of information and determine which leads deserve attention? Which deals are truly progressing, and how can you...
Deprecation of VAT return direct submission to UK MTD in Dynamics 365 Finance for on-premises deployments
Introduction Since 2019, Dynamics 365 Finance has supported direct system-to-system integration with the web service provided by His Majesty’s Revenue and Customs (HMRC) to submit Value Added Tax (VAT) returns for UK-registered companies under the Making Tax Digital...
Optimize your email marketing campaigns with advanced analytics features
As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmine of information, revealing critical insights into their behavior, preferences, and engagement patterns. Savvy marketers...
Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises
Modern enterprises that offer a diverse range of products and services have equally diverse needs and challenges, including managing complex growth, optimizing costs, and ensuring profitability. These organizations require agile solutions that can adapt to evolving...
Three new ways small and medium-sized businesses can purchase Microsoft 365 Copilot
In today's fast-paced market, agility is the key to success. Small and medium-sized businesses (SMBs) need an AI solution that helps them work smarter. The post Three new ways small and medium-sized businesses can purchase Microsoft 365 Copilot appeared first on...
Hide Resources from Schedule Board in Project Operations [Quick Tip]
Here's how you can quickly hide a Bookable Resource from the Schedule Board in Project Operations The post Hide Resources from Schedule Board in Project Operations [Quick Tip] appeared first on D365 Demystified.
Customize Dynamics 365 Sales Agents with your data sources and taxonomy
In today’s world, sellers struggle to meet their goals due to competing priorities, manual processes and increased customer expectations. Most spend their time on administrative and non-selling tasks. However, it’s now the age of AI. Agents help free up sellers’ time...
Introducing Copilot Actions, new agents, and tools to empower IT teams
Microsoft 365 Copilot is becoming a daily habit for people around the world—already, nearly 70% of Fortune 500 companies are using it. Dow anticipates that Copilot will save it millions of dollars on shipping operations in the first year; at Bank of Queensland Group,...
Boost seller productivity with document summary by Copilot in Dynamics 365 Sales
Sellers often need to manage numerous long documents to understand customers’ unique requirements and deliver the personalized attention advancing deals. These documents require sellers to invest significant time reviewing and understanding them, leaving sales team...
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