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Teams Phone extensibility for Dynamics 365 Contact Center
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization and advanced technologies, AI and automation have become essential for streamlining operations, improving efficiency, and...
New live chat in Microsoft Teams: Connecting customers and businesses effortlessly
Introducing Live chat in Teams, a new way for small businesses to connect with customers, vendors, and partners. The post New live chat in Microsoft Teams: Connecting customers and businesses effortlessly appeared first on Microsoft 365 Blog.
Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant achievement highlights our dedication to security, privacy, and...
Transform HR with AI-powered agents
Human Resource (HR) professionals juggle numerous responsibilities as they strive to align organizational goals with human potential. In addition to hiring and retaining talent, they must manage a global workforce with hybrid models, ensure employee satisfaction, and...
Unlocking autonomous agent capabilities with Microsoft Copilot Studio
At our AI Tour in London, we’re excited to announce a new set of capabilities that enable you to build autonomous agents, which will be in public preview at Microsoft Ignite 2024. These agents understand the nature of your work and act on your behalf—providing support...
Enabling agents in Microsoft 365 Copilot Chat
Agents play a significant role in how organizations are transforming their business process with AI. Soon agents created in Microsoft Copilot Studio agent builder and Copilot Studio will be available right from within Copilot Chat. The post Enabling agents in...
Multi-currency Cost Price List in Project Operations Lite
Here's how you can add multi-currency Price List in Project Operations Lite. This gets you to calculate Inter-Organizational Sales. The post Multi-currency Cost Price List in Project Operations Lite appeared first on D365 Demystified.
New sales agents accessible in Microsoft 365 Copilot help teams close more deals, faster
Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for every business—and can be used right in the flow of work. The post New...
Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for AI and agents for every business...
AI-powered sales journeys: Personalization at scale for exceptional customer experiences
Personalized customer engagement is no longer just an advantage; it’s an expectation. Sales teams are increasingly tasked with delivering real-time, tailored interactions across multiple touchpoints, all while managing a growing number of prospects and customers. The...
What’s new in Copilot Studio: February 2025
In this edition of our monthly roundup, we're recapping new features in Microsoft Copilot Studio for customers, released in February 2025. The post What’s new in Copilot Studio: February 2025 appeared first on Microsoft 365 Blog.
The next chapter: Moving from Skype to Microsoft Teams
We will be retiring Skype in May 2025 to focus on Microsoft Teams (free), our modern communications and collaboration hub. The post The next chapter: Moving from Skype to Microsoft Teams appeared first on Microsoft 365 Blog.
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