Our Latest News
Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of support date of June 30, 2028. We are encouraging customers to use this extended deprecation period to transition to the Customer...
The ultimate Microsoft 365 community event is back
It’s an incredible time for our customers as we continue to see the future of work come to life with Microsoft 365 Copilot product announcements and enhancements. But as much as we focus on pushing the boundaries of technology, we never lose sight of the fact that...
Project Estimate updates feature in Project Operations parameters
Here's how you can consolidate the Estimate for Expenses and Materials in Project Operations using Project estimate updates feature. The post Project Estimate updates feature in Project Operations parameters appeared first on D365 Demystified.
Copilot is now included in Microsoft 365 Personal and Family
Since we launched Microsoft 365 (formerly Office 365) to consumers in 2013, we’ve steadily delivered new apps, features, and benefits to our subscribers. These include advanced security with Microsoft Defender, creative tools like Microsoft Clipchamp, and countless...
Copilot for all: Introducing Microsoft 365 Copilot Chat
Our ambition is to empower every employee with a Copilot and to transform every business process with agents. From Dow to Disney, companies are going big with Microsoft 365 Copilot and agents, uncovering key scenarios that can deliver real ROI. The post Copilot for...
The future of retail with Dynamics 365 AI-powered ERP solutions
This week, thousands of professionals will gather at the National Retail Federation (NRF) 2025: Retail’s Big Show, for insights into the changing retail landscape. Top of mind for many attendees is how AI will impact the retail industry. What retail-specific AI...
Allocate Storage Capacity for Dataverse environments | Power Platform Admin Center
See how you can allocate storage spaces between Dynamics 365 / Dataverse environments to better manage storage space The post Allocate Storage Capacity for Dataverse environments | Power Platform Admin Center appeared first on D365 Demystified.
Project Contract Price List Defaulting Behavior in Project Operations
Learn about Price List Default Behavior in Project Operations. The post Project Contract Price List Defaulting Behavior in Project Operations appeared first on D365 Demystified.
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Delivering amazing customer experiences and rapid issue resolution across multiple engagement channels is immensely challenging. Without advanced AI and automation—across voice and digital channels—customer journeys meet friction and service reps struggle to work...
Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can...
The latest on AI at work: December 2024
Every organization is looking to maximize their AI ROI, and we want to help. Each month, we’ll share how customers are using Microsoft 365 Copilot and agents to transform work and business processes, along with highlights of the latest Copilot innovations. Let’s dig...
Pipeline optimization: How to prioritize and close more deals
While data is often hailed as the key to unlocking business success, the reality for many sales teams is more complex. How do you sift through mountains of information and determine which leads deserve attention? Which deals are truly progressing, and how can you...
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