Our Latest News
AI-powered sales journeys: Personalization at scale for exceptional customer experiences
Personalized customer engagement is no longer just an advantage; it’s an expectation. Sales teams are increasingly tasked with delivering real-time, tailored interactions across multiple touchpoints, all while managing a growing number of prospects and customers. The...
What’s new in Copilot Studio: February 2025
In this edition of our monthly roundup, we're recapping new features in Microsoft Copilot Studio for customers, released in February 2025. The post What’s new in Copilot Studio: February 2025 appeared first on Microsoft 365 Blog.
The next chapter: Moving from Skype to Microsoft Teams
We will be retiring Skype in May 2025 to focus on Microsoft Teams (free), our modern communications and collaboration hub. The post The next chapter: Moving from Skype to Microsoft Teams appeared first on Microsoft 365 Blog.
Unlock insights with Business performance analytics in Microsoft Dynamics 365
In today’s fast-paced business environment, leaders must stay ahead of ever-shifting demands while contending with fragmented data, manual reconciliations, and reactive reporting processes. Traditional analytics tools often reside outside core systems, forcing...
Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit their organizational needs. When customizing real-time analytics,...
Unlock the Microsoft Copilot Studio-powered customer survey
We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. ...
What’s new in Copilot Studio: January 2025
Welcome to What's new in Copilot Studio. This is your go-to series for all the exciting announcements and updates from Microsoft Copilot Studio. The post What’s new in Copilot Studio: January 2025 appeared first on Microsoft 365 Blog.
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
We are thrilled to announce the general availability of spatial annotations in Dynamics 365 Field Service and Microsoft Teams! This milestone marks a significant step forward in enhancing mixed reality collaboration for frontline workers. Customers using Dynamics 365...
Discover the Total Economic Impact™ of Microsoft 365 E3
AI is at the forefront of today’s rapidly evolving digital landscape and top of mind for IT leaders worldwide. AI tools demand a robust foundation that improves security and privacy to keep organizations protected. Combing this secure foundation with productivity...
Essential Clean-Up Guide for Partners: 2025 Release Wave 1
Microsoft is doing some housekeeping in Dynamics 365 Business Central–and significant changes are coming with the 2025 release Wave 1 clean-up. We want you to know about these changes and how to prepare your applications. The Dynamics 365 Business Central Release Wave...
Accelerating sales with unified data in the AI era
Data is the lifeblood of decision making in the digital age. Almost every interaction a company has with a customer adds to an ever-growing data pool. For sales leaders, the challenge is transforming this raw data into actionable insights that drive delightful...
Mobile Offline Data with Application Insights
Introducing Enhanced Mobile Offline Data Monitoring with Azure Monitor Application Insights In today’s rapidly evolving digital landscape, it’s essential for organizations to have comprehensive visibility into their data. It’s particularly important for mobile...
Recent Comments