Our Latest News

Enable Copilot for Dynamics 365 Sales environment

Enable Copilot for Dynamics 365 Sales environment

Copilot for Dynamics 365 Sales is in Preview at the point of writing this post. Hence, I’ll start by showing how you can turn Copilot for Dynamics 365 Sales on for your environment. It is recommended to do this in your Sandbox instances first. Enable Copilot for...

Understand Microsoft Shifts settings as an end-user

Understand Microsoft Shifts settings as an end-user

Frontline managers have gained greater control, on a team-level, over the capabilities offered in Microsoft Shifts. With the latest releases now available on the Shifts settings page, we have made updates to improve the end-user experience for frontline manager and...

Expanding Copilot for Microsoft 365 to businesses of all sizes

Expanding Copilot for Microsoft 365 to businesses of all sizes

We are updating our Microsoft Copilot product line-up with a new Copilot Pro subscription for individuals; expanding Copilot for Microsoft 365 availability to small and medium-sized businesses; and announcing no seat minimum for commercial plans. The post Expanding...

Announcing automatic Copilot enablement in Customer Service

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment. This update will install the case summarization and conversation summarization features. These...

Hierarchy Settings in Dynamics 365 CE | Power Platform Admin Center

Hierarchy Settings in Dynamics 365 CE | Power Platform Admin Center

You must have seen Security Roles, Field Level Security, Access Teams etc. as a way to access records in Dynamics 365 CE (or CRM). Here’s what Hierarchy Security is all about – There are 2 types of Hierarchy Settings in Dynamics 365 CE and what they mean in a short...

Position Hierarchy Settings in Dynamics 365 CE

Position Hierarchy Settings in Dynamics 365 CE

In this post, you’ll learn how to configure Position Hierarchy for Dynamics 365 CE environment – Let’s first look at the scenario which we want to look at and then how we can configure the Hierarchy to limit and show the Positions of the Users the intended data....

Manager Hierarchy Settings in Dynamics 365 CE

Manager Hierarchy Settings in Dynamics 365 CE

In this post, you’ll learn how to configure Manager Hierarchy for Dynamics 365 CE environment – Let’s first look at the scenario which we want to look at and then how we can configure the Hierarchy to limit and show the Managers the intended data. Scenario Let’s...

Dr Ware Technology Services

We look forward to meeting you

Phone Number: 843 573 0970
Toll Free: 83DRWARE83 or (833) 792-7383

Contact Us