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Shaping the future of retail with AI and Dynamics 365

Shaping the future of retail with AI and Dynamics 365

In an industry defined by both growth and disruption, retailers are depending on technology to navigate challenges ranging from shifting purchase habits to supply chain complexities. Next week, at the National Retail Federation (NRF) Big Show, Microsoft will...

Transition to real time journeys – the time is now 

Transition to real time journeys – the time is now 

In September 2023, we announced that Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences. Within this solution are...

Empower Azure Video Indexer Insights with your own models

Empower Azure Video Indexer Insights with your own models

Overview    Azure Video Indexer (AVI) offers a comprehensive suite of models that extract diverse insights from the audio, transcript, and visuals of videos. Recognizing the boundless potential of AI models and the unique requirements of different domains, AVI now...

Decoding the Dynamics: Dapr vs. Service Meshes

Decoding the Dynamics: Dapr vs. Service Meshes

Dapr and Service Meshes are more and more usual suspects in Cloud native architectures. However, I noticed that there is still some confusion about their purpose, especially because of some overlapping features. People sometimes wonder how to choose between Dapr and a...

Orchestrate your WFM solution with Dynamics 365 Customer Service

Orchestrate your WFM solution with Dynamics 365 Customer Service

A well-orchestrated workforce is the backbone of any successful customer service endeavor. This requires a systematic and holistic approach to Workforce Management (WFM), taking into account the diverse needs of customers, the fluctuating demands of the market, and...

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