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Create cases, contacts, and accounts faster from notes on the timeline
Customer service agents in a digital contact center interact with a high volume of customers. Often, they handle multiple conversations simultaneously. For example, they might be interacting with three or more customers over chat at the same time. During customer...
Conversation intelligence unleashes the potential of your sales organization
Effective communication is vital in building strong customer relationships and closing deals. Mining actionable insights from customer calls can be a daunting task. Conversation intelligence in Dynamics 365 Sales is a game-changer for sales professionals who want to...
Azure SQL News Update – August 2023
Today Data Exposed went live at 9AM PT for a special Ask Me Anything and news update. If you missed the episode, you can find them all at https://aka.ms/AzureSQLYT. This month we’ll recap all the updates from May through July. This was a fun and informative episode,...
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers
Only months after announcing Copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted...
Use Copilot with SharePoint knowledge to serve your customers
We are excited to announce the preview of SharePoint integration with Copilot in Dynamics 365 Customer Service. Dynamics 365 customers can now sign up to preview this capability in their test environments and provide early feedback. Copilot in Dynamics 365 Customer...
SharePoint support for labels configured for user-defined permissions
Rolling out in preview, there's now limited support for labels configured for user-defined permissions. This encryption configuration refers to the setting Let users assign permissions when they apply the label and the checkbox In Word, PowerPoint, and Excel, prompt...
Microsoft 365 Admin Monthly Digest – July 2023
a banner depicting the title of the blog with tagline ”Your monthly IT admin blog for all things Microsoft 365” Welcome to the Microsoft 365 IT admin blog, your monthly source of tips, insights, and best practices for managing and optimizing your Microsoft 365...
Customer service is a (Microsoft) Teams sport
The customer service world has undergone a significant transformation in recent years. With the rise of digitalization and advanced technologies, customers now expect seamless and personalized experiences across multiple channels. Automation and AI have become...
Introducing Microsoft Clipchamp: Unlock the power of video at work
With Clipchamp as part of Microsoft 365, it’s easy to know where to turn to make videos and get started. Anyone can confidently create and publish videos, using an intuitive interface and harnessing useful tools. Clipchamp empowers anyone to produce high-quality...
How to improve business KPIs with Connected Field Service
Harness the power of the Internet of Things (IoT) to revolutionize your organization’s service delivery with Field Service. Connected field service refers to IoT connected devices sending information about their performance to a field service organization. This allows...
Enable Modern Controls for Canvas Apps in Power Platform
Here's how you can enable Modern Controls for your Canvas Apps in the Studio Editor.
Lesson Learned #409:Resilient Azure SQL DB: Powering Performance with OpenAsync and ExecuteAsync
Efficiently managing Azure SQL Database and Managed Instance operations is essential for developers and DBAs seeking high-performing, reliable applications in the cloud. This article introduces a powerful PowerShell script leveraging the OpenAsync technique, designed...
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