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Error reference article now available in Microsoft Learn
The Viva Insights team recently published a new article on Microsoft Learn: Error messages in Viva Insights | Microsoft Learn. If you're seeing a message related to one of these issues, check out our new document: Page access License assignment Data upload...
How Microsoft Teams helped the Breakthru app bring wellbeing to 45,000 organizations
The Breakthru app in Teams is available to more than 300 million potential monthly active users in 500,000 organizations. Finding the right audience is critical for independent software vendors (ISVs), and just three years after launching on Teams, Breakthru reaches...
Lesson Learned #368: Connection Retry-Logic using ODBC API code
This week I had a service request where our customer didn't have a connection retry logic implemented in their application code in the event of a connection failure to Azure SQL. I would like to share an example about how to implement it. First the C# code using...
GitHub Copilot Fundamentals Learning Path – Your New AI programming friend!
Hi! Ready to meet your new best friend? Say hello to GitHub Copilot, the AI pair programmer that's about to change the way you code. It's like having a super-smart friend who's always ready to help. No matter the scenario, writing code, fixing bugs, or just trying to...
Fire up your mobile field service game: offline enhancements for a seamless user experience
‘Offline-first’ with the Dynamics 365 Field Service Mobile application offers many advantages for frontline workers. The offline-enabled application will allow frontline workers to perform functions while they are in the field, without depending on an internet...
Migrate an existing cluster to Network ATC
Since Azure Stack HCI 21H2, customers have used Network ATC to: Reduce host networking deployment time, complexity, and errors Deploy the latest Microsoft validated and supported best practices Ensure configuration consistency across the cluster...
Customize and access the improved Active Conversation form
Customer service agents in a digital contact center interact with multiple customers daily through live chat, phone calls, and social media channels. During customer interactions, often they find themselves searching for relevant information on various screens or...
Microsoft Defender for IoT moves to site-based licensing for protecting OT environments
On June 1, 2023, Microsoft Defender for IoT moved to site-based licensing for organizations looking to protect their operation technology (OT) environments. The previous Azure consumption model for this solution will no longer be available for purchase by new...
Customize the conversation table for your business needs
Organizations in different industries need to visualize their customer interactions in different ways. With customized columns in the conversation table, organizations can enable agents to quickly summarize the purpose of the interaction, and they can associate...
Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization
Support agents often have to manage complex and lengthy conversations and cases. These require a lot of time and attention to understand and resolve. Wouldn’t it be great if there was a way to quickly get the gist of what’s going on without having to read through...
Upgrade Project Service Automation to Project Operations
Hello to the Project Service Automation (PSA) Community! Back in November 2022 we announced the availability of the second phase of Project Service Automation to Project Operations upgrade, making it possible to upgrade projects with up to 500 tasks. If all projects...
Process Monitor v3.94
Process Monitor v3.94 This update to Process Monitor, a utility for observing real-time file system, Registry, and process or thread activity, improves handling of incomplete Procmon Log files (.pml), and restores "Copy All" functionality in the Event Properties...
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