Experiencing Alerting failure for Log Search Alerts – 09/26 – Resolved

by | Sep 26, 2020 | Uncategorized | 0 comments

This article is contributed. See the original author and article here.

Final Update: Saturday, 26 September 2020 21:29 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 09/26, 21:05 UTC. Our logs show the incident started on 09/26, 20:10 UTC and that during the 55 mins that it took to resolve the issue customers in Central US experienced issues with missed or delayed Log search alerts.

  • Root Cause: The failure was due to backend service being unhealthy.
  • Incident Timeline: 55 minutes – 09/26, 20:10 UTC through 09/26, 21:05 UTC

We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Anupama

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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