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Final Update: Monday, 21 September 2020 14:37 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 09/21, 14:37 UTC. Our logs show the incident started on 09/21, 12:55 UTC and that during the 1 hour and 5 minutes that it took to resolve the issue some customers may have experienced missed or delayed Log Search alerts in Australia Southeast region.

  • Root Cause: The failure was due to issue in one of our dependent service.
  • Incident Timeline: 1 Hours & 5 minutes – 9/21, 12:55 UTC through 9/21, 14:00 UTC

We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Sandeep


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