Experiencing Data Access issue in live metrics – 09/22 – Resolved

by | Sep 22, 2020 | Uncategorized | 0 comments

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Final Update: Tuesday, 22 September 2020 18:41 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 9/22, 18:36 UTC. Our logs show the incident started on 9/22, 13:05 UTC and that during the 5 hours and 30 min that it took to resolve the issue some  Application Insights customers experienced accessing live metrics data.

  • Root Cause: The failure was due to incorrect deployment to one of the backend services. .
  • Incident Timeline: 5 Hours & 30 minutes – 9/22, 13:05 UTC through 9/22, 18:36 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Anupama

Initial Update: Tuesday, 22 September 2020 17:45 UTC

We are aware of issues within  live metrics service for Application Insights customers and are actively investigating. Some customers may experience Data Access.

  • Work Around: none
  • Next Update: Before 09/22 21:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Anupama

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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