Take Customer Service to new heights with cross-geo support for Copilot

We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. During the past few months, we successfully rolled out Copilot features to customers in the United States. Following this momentum, we are now extending the power of this cutting-edge technology to customers outside of the United States. Now regions across the globe can enhance their customer service operations with ground-breaking generative AI. 

Copilot leverages the Microsoft Azure OpenAI Service to provide an intelligent assistant for customer service agents. With Copilot, agents can resolve customer issues faster, automate routine tasks, and boost productivity. In general, tasks that can take minutes or hours are ready for agents to review and complete at the click of a button. This transformative technology enables agents to handle customer inquiries with greater accuracy and speed. Consequently, contact centers attain higher customer satisfaction rates and operational efficiency. 

Customers outside the United States can now experience the transformative power of Copilot in their contact centers through a simple opt-in process. 

To start using Copilot, customers outside of the United States can request access to the limited preview by emailing d365_csaipreview@microsoft.com. Once you have access, our team will guide you through the process and help you unlock this powerful feature for your contact center. 

We invite you to be a part of this transformative journey. With Copilot capabilities, you can revolutionize your customer service operations and deliver exceptional customer experiences. Try the preview and unlock the true potential of Copilot today. 

AI solutions built responsibly

Enterprise grade data privacy at its core. Azure OpenAI offers a range of privacy features, including data encryption and secure storage. It allows users to control access to their data and provides detailed auditing and monitoring capabilities. Copilot is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.  

Responsible AI by design. We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.  

Learn more about cross-geo support for Copilot

Watch a video to learn how copilot AI searches company knowledge sources and generates optimized responses in a single click. 

Read the documentation:  

• Supported regions and languages, and service limits for analytics and insights | Microsoft Learn 
• Copilot data movement across geographies | Microsoft Learn 
• Transparency note for Copilot data security and privacy in Microsoft Power Platform – Power Platform | Microsoft Learn

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